Operations Supervisor - Hospitality

Placements24; Rustenburg; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid work model

Employee discounts

Professional development

Supportive team

Overtime pay

Job summary

Placements24 in Rustenburg is seeking a proactive Operations Supervisor to oversee daily front- and back-of-house operations, ensuring smooth guest service and high standards. The role blends on-site supervision with strategic planning and staff support in a dynamic hospitality setting.

The candidate will lead teams across F&B, reception, and housekeeping, implement policies, manage inventory, and address guest feedback to improve satisfaction.

Qualifications

• Experience in a supervisory role within hospitality.
• Strong knowledge of hotel/restaurant operations.
• Excellent leadership and communication.
• Ability to work evenings, weekends, and public holidays.
• Proficient in operations software and standard office tools.

Responsibilities

• Oversee daily front-of-house and back-of-house operations to ensure seamless guest service.
• Supervise, train, and schedule operational staff and foster a positive work atmosphere.
• Implement and enforce operational policies and procedures to maintain quality and efficiency.
• Manage inventory, supplies, and equipment for cost-effective utilization.
• Address guest feedback and operational issues promptly and effectively.
• Conduct inspections to ensure safety and hygiene compliance.

Skills

Supervisory experience

Hospitality operations knowledge

Leadership

Communication skills

Problem-solving

Flexibility schedule

Tools

POS systems

Hotel management software

MS Office

Job description

About the Role

Our client is seeking a proactive and detail-oriented Operations Supervisor to join their vibrant hospitality team in Rustenburg . This role is crucial for ensuring the smooth and efficient day-to-day running of various operational aspects of the establishment, blending on-site supervision with strategic remote planning. You will work closely with department heads to maintain high standards of service, manage resources effectively, and support staff in delivering an exceptional guest experience. This position offers a great opportunity to contribute to a well-regarded hospitality venue and develop your supervisory skills in a dynamic environment.

Key Responsibilities

• Oversee and coordinate the daily activities of front-of-house and back-of-house operations, ensuring seamless guest service.
• Supervise, train, and schedule operational staff, fostering a positive and productive work atmosphere.
• Implement and enforce operational policies and procedures to maintain quality standards and efficiency.
• Manage inventory, supplies, and equipment, ensuring adequate stock levels and cost-effective utilization.
• Address guest feedback and operational issues promptly and effectively, seeking resolutions that enhance satisfaction.
• Conduct regular inspections of facilities and services to ensure compliance with safety and hygiene regulations.

Requirements

• Previous experience in a supervisory role within the hospitality industry is essential.
• Strong understanding of hotel or restaurant operations, including front desk, F&B, and housekeeping.
• Excellent leadership, communication, and problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Proficiency in operational management software and standard office tools.
• A passion for guest service and a commitment to maintaining high standards.

Benefits

• Competitive salary package with potential for overtime pay.
• Hybrid work model offering flexibility between on-site and remote responsibilities.
• Access to employee discounts on hotel services and amenities.
• Opportunities for professional development and skill enhancement.
• A supportive team environment dedicated to delivering outstanding hospitality.