Resort Operations Supervisor

Placements24; Rustenburg; On-site; ZAR 250,000 - 360,000; Full time

Benefits offered by this job

Accommodation

Facilities access

Health benefits

Career progression

Staff development

Job summary

Placements24 in Rustenburg is seeking a dedicated Resort Operations Supervisor to oversee daily resort activities, guest services, and staff coordination, ensuring seamless operations and exceptional guest experiences.

You will coordinate with housekeeping, maintenance and F&B, train and guide teams, monitor guest feedback, enforce policies, and optimize resource use to drive service standards and operational efficiency.

Qualifications

• 3+ years in supervisory or management roles in resorts or hotels.
• Proven ability to lead and motivate a team.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Knowledge of resort operations and guest service best practices.

Responsibilities

• Supervise daily operations of assigned resort departments, ensuring standards.
• Assist in training and guiding staff to deliver outstanding guest service.
• Monitor guest feedback and address issues to ensure satisfaction.
• Coordinate with housekeeping, maintenance, and F&B for smooth service.
• Enforce resort policies and manage inventory and supplies efficiently.

Skills

Leadership and team management

Guest service excellence

Operational planning

Effective communication

Resort/hospitality familiarity

Job description

About the Role

Our client is seeking a dedicated and proactive Resort Operations Supervisor to join their team in Rustenburg . This role is crucial for ensuring the seamless execution of daily resort activities, guest services, and staff coordination. You will work closely with various departments to maintain the highest standards of service and operational efficiency. If you have a passion for the hospitality industry and a knack for problem-solving in a dynamic environment, this position offers a fantastic opportunity to contribute to an exceptional guest experience and grow your career within a reputable resort.

Key Responsibilities

• Supervise daily operations of assigned resort departments, ensuring adherence to standards.
• Assist in training and guiding operational staff to deliver outstanding guest service.
• Monitor guest feedback and proactively address any issues or concerns to ensure satisfaction.
• Coordinate with other departments, such as housekeeping, maintenance, and F&B, to ensure smooth service delivery.
• Implement and enforce resort policies and procedures for staff and guests.
• Manage inventory and supplies for operational needs, ensuring efficient resource utilization.

Requirements

• Minimum of 3 years of experience in a supervisory or management role within a resort or hotel setting.
• Demonstrated ability to lead and motivate a team effectively.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Familiarity with resort operations and customer service best practices.

Benefits

• Competitive salary and performance-based incentives.
• Accommodation options available.
• Access to resort facilities and amenities.
• Comprehensive health benefits package.
• Opportunities for skill development and career progression within the resort.