Front Desk Supervisor - Lead Guest Service Excellence

Placements24; Rustenburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Staff discounts

Career progression

Job summary

Placements24 is seeking a proactive Hotel Front Desk Supervisor for a reputable Rustenburg hotel. You will lead the front desk team to ensure guest service from check-in to check-out, supervise daily operations, train staff, and address guest concerns with courtesy.

The ideal candidate will have front desk or supervisor experience, strong communication, leadership, and solid knowledge of PMS. You will maintain a welcoming atmosphere and help implement service improvements, contributing to a

Qualifications

• Experience as Front Desk Agent or Supervisor in a hotel.
• Strong customer service and communication skills.
• Proven leadership ability.
• Familiarity with PMS.
• Excellent organizational and problem-solving abilities.
• Professional demeanor and passion for hospitality.

Responsibilities

• Supervise and train front desk agents, ensuring policy and service standards.
• Manage guest check-ins/outs efficiently and accurately.
• Handle guest inquiries and complaints promptly and professionally.
• Oversee reservations, availability, rates, and booking systems.
• Keep front desk well-maintained, presentable, and stocked.
• Support front office procedures and service improvements.

Skills

Customer service

Team leadership

Communication

PMS familiarity

Organizational skills

Problem-solving

Tools

PMS (Property Management System)

Job description

Placements24 is seeking a proactive Hotel Front Desk Supervisor for a reputable Rustenburg hotel. You will lead the front desk team to ensure guest service from check-in to check-out, supervise daily operations, train staff, and address guest concerns with courtesy.

The ideal candidate will have front desk or supervisor experience, strong communication, leadership, and solid knowledge of PMS. You will maintain a welcoming atmosphere and help implement service improvements, contributing to a