Strategic Hotel Ops Leader (Guest Experience & Growth)

Placements24; Rustenburg; On-site; ZAR 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Accommodation or housing allowance

Performance incentives

Professional development opportunities

Job summary

Placements24 is seeking an experienced Hotel Operations Manager in Rustenburg to oversee day-to-day hotel performance, drive revenue, and deliver exceptional guest experiences. You will lead Front Office, Housekeeping, F&B, and Maintenance, ensuring service excellence and strong financial results.

The role requires strategic leadership, a track record in profitability, and a bachelor’s degree in Hospitality Management.

Qualifications

• Minimum 5 years in hotel management with at least 3 years in a senior operational role.
• Proven track record in managing hotel operations, profitability, and guest satisfaction.
• Strong understanding of hotel management systems, financial reporting, and best practices.

Responsibilities

• Direct and manage all hotel operational departments to maintain high service standards.
• Develop and implement strategic plans to meet operational and financial goals.
• Oversee recruitment, training, motivation and performance of staff.

Skills

Leadership

Operations management

Budgeting

Revenue management

Guest satisfaction

Education

Bachelor's degree in Hospitality Management

Tools

Hotel PMS

MS Excel

Job description

Placements24 is seeking an experienced Hotel Operations Manager in Rustenburg to oversee day-to-day hotel performance, drive revenue, and deliver exceptional guest experiences. You will lead Front Office, Housekeeping, F&B, and Maintenance, ensuring service excellence and strong financial results.

The role requires strategic leadership, a track record in profitability, and a bachelor’s degree in Hospitality Management.