Senior Hotel Operations Leader - Guest Experience & Growth

Placements24; Pietermaritzburg; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive annual salary

Performance-based bonuses

Comprehensive health insurance

Staff meals and hotel discounts

Career development opportunities

Job summary

Placements24 is recruiting a Hotel Operations Manager for a prominent Pietermaritzburg establishment. You will oversee day-to-day hotel operations, drive guest satisfaction, and optimize revenue while managing costs.

The role requires leadership across front desk, F&B, housekeeping, and maintenance, with a focus on staff performance and service excellence. Ideal candidates will have proven senior hotel operations experience, a hospitality management degree, and strong budgeting and communication

Qualifications

• Proven experience in senior hotel operations management.
• Strong leadership and communication skills.
• Proficiency with hotel management software and office tools.
• Ability to manage budgets and drive profitability.
• Experience in Pietermaritzburg hospitality is a plus.

Responsibilities

• Develop and implement strategic operational plans to achieve business objectives and enhance guest experiences.
• Coordinate activities of front desk, F&B, housekeeping, and maintenance.
• Lead recruitment, training, scheduling, and performance management.
• Monitor budgets, control costs, and seek opportunities for revenue growth.
• Ensure compliance with health, safety and regulatory standards.
• Respond to guest inquiries and resolve complaints professionally.

Skills

Leadership

Budgeting

Hotel operations

Staff management

Customer service

F&B operations

Education

Bachelor's in Hospitality Management

Job description

Placements24 is recruiting a Hotel Operations Manager for a prominent Pietermaritzburg establishment. You will oversee day-to-day hotel operations, drive guest satisfaction, and optimize revenue while managing costs.

The role requires leadership across front desk, F&B, housekeeping, and maintenance, with a focus on staff performance and service excellence. Ideal candidates will have proven senior hotel operations experience, a hospitality management degree, and strong budgeting and communication