Hotel Operations Leader - Elevate Guest Experience

Placements24; Randburg; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and pension fund

Staff accommodation options

Employee discounts on hotel services

Job summary

Placements24 in Randburg, Gauteng, seeks an experienced Hotel Operations Manager to oversee day-to-day hotel operations and drive guest satisfaction and profitability. You will lead department heads, manage budgets and implement operational strategies to ensure service excellence across F&B, Front Office, Housekeeping and Maintenance.

The role requires strong leadership, a solid understanding of hotel operations, and a commitment to quality.

Qualifications

• Minimum 5 years of hotel management experience.
• At least 2 years in an Operations Manager or supervisory role.
• Broad understanding of hotel operations across F&B, Front Office, Housekeeping and Maintenance.
• Strong leadership, communication and problem-solving skills.
• Experience in financial management, budgeting and cost control.
• Knowledge of health and safety regulations in hospitality.
• Bachelor’s degree in Hospitality Management is advantageous.

Responsibilities

• Oversee and manage all hotel departments to ensure seamless operation.
• Develop and implement operational policies to improve efficiency and guest satisfaction.
• Manage departmental budgets, control costs and identify revenue opportunities.
• Lead, mentor and develop department heads and teams for service excellence.
• Ensure compliance with health, safety, security and licensing regulations.
• Monitor guest feedback and implement improvements to enhance the guest experience.
• Oversee procurement and inventory for operational supplies and equipment.
• Support the General Manager with strategic planning and decision-making.
• Ensure effective communication across all hotel departments.

Skills

Leadership

Budgeting

Guest relations

Staff development

Education

Bachelor’s degree in Hospitality Management

Job description

Placements24 in Randburg, Gauteng, seeks an experienced Hotel Operations Manager to oversee day-to-day hotel operations and drive guest satisfaction and profitability. You will lead department heads, manage budgets and implement operational strategies to ensure service excellence across F&B, Front Office, Housekeeping and Maintenance.

The role requires strong leadership, a solid understanding of hotel operations, and a commitment to quality.