Luxury Hotel Operations Leader for Premium Resort

Placements24

Mtubatuba Local Municipality

On-site

ZAR 1,200,000 - 1,800,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

Retirement contributions

Bonus potential

Job summary

Placements24 is assisting a luxury resort in Richards Bay, KwaZulu-Natal to find an accomplished Hotel Operations Manager. You will oversee front office, housekeeping, F&B, and maintenance, driving guest satisfaction and profitability.

The ideal candidate has 7+ years in hotel operations, a Hospitality Management degree (Masters preferred), strong leadership, and proven P&L management. On-site role with comprehensive benefits and opportunities for advancement.

Qualifications

7+ years of progressive management experience in hotel operations.
Strong ability to lead and motivate diverse teams and departments.
Proven P&L management, budgeting, and cost control skills.
In-depth knowledge of all hotel departments and their interdependencies.
Experience with hotel management systems (PMS) and other operational software.

Responsibilities

Direct and manage all hotel operations (Front Office, Housekeeping, F&B, Maintenance).
Develop and implement strategic operational plans to achieve financial and service goals.
Ensure consistently high standards of guest service across all touchpoints.
Oversee budgeting, P&L management, and cost-control measures to maximize profitability.
Lead, train, and mentor department heads and teams; maintain a high-performing work environment.
Interact with guests on the floor to address concerns and feedback.
Ensure compliance with health, safety, and legal regulations.