Resort Operations Leader - Guest Experience & Profitability

Placements24; Richards Bay; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Accommodation housing options

Relocation assistance

Professional development

Access to resort facilities

Health and retirement benefits

Job summary

Placements24 is seeking an experienced Resort Operations Manager for a premier resort in Richards Bay, KwaZulu-Natal. This senior role oversees accommodation, F&B, guest services, housekeeping and maintenance to drive guest satisfaction and profitability.

You will develop operations strategies, manage budgets, ensure health and safety compliance, and lead department heads to deliver exceptional service. A strong hospitality background and financial acumen are essential.

Qualifications

• Minimum 5–7 years in a senior hospitality management role.
• At least 3 years in resort operations and multi-department leadership.
• Strong financial management including budgeting, forecasting, and P&L analysis.
• Proven leadership and people management abilities.
• Knowledge of health, safety and environmental standards in hospitality.
• Qualification in Hospitality Management or Business Administration desirable.

Responsibilities

• Direct and coordinate daily resort operations to ensure optimal performance and guest satisfaction.
• Develop and implement strategies to improve efficiency and service quality.
• Manage departmental budgets, control expenses, and identify revenue opportunities.
• Ensure compliance with health, safety, and environmental regulations.
• Lead and develop department heads and staff to meet goals.
• Oversee maintenance and presentation of facilities and grounds.
• Monitor guest feedback and drive service improvements.
• Manage relationships with vendors and suppliers.
• Set annual operating budgets and capital expenditure plans.
• Stay updated on industry trends to maintain a competitive edge.

Skills

Leadership

Financial management

Strategic planning

Staff development

Vendor management

Education

Hospitality Management or Business Administration degree

Tools

PMS software

Job description

Placements24 is seeking an experienced Resort Operations Manager for a premier resort in Richards Bay, KwaZulu-Natal. This senior role oversees accommodation, F&B, guest services, housekeeping and maintenance to drive guest satisfaction and profitability.

You will develop operations strategies, manage budgets, ensure health and safety compliance, and lead department heads to deliver exceptional service. A strong hospitality background and financial acumen are essential.