Senior Hotel Operations Leader: Elevate Guest Experience & Profit

Placements24; East London; On-site; ZAR 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Competitive remuneration package

Bonuses based on performance

Medical aid and retirement fund

Job summary

Placements24 invites applications for a Senior Hotel Operations Manager to lead strategic and daily hotel operations in East London, Eastern Cape. You will drive guest satisfaction, profitability, and operational excellence across departments.

The role requires a proven leadership track record, strong financial acumen, and the ability to mentor a diverse management team in a dynamic hospitality environment.

Qualifications

• 7+ years in hotel management with 3+ years in senior leadership roles.
• Experience managing multiple departments in a hotel or resort.
• Strong grasp of hotel operations, budgeting, and cost control.

Responsibilities

• Develop and implement strategic operational plans to achieve business objectives and guest satisfaction.
• Oversee all hotel departments for seamless operation and high service standards.
• Manage departmental budgets, optimize costs, and identify revenue opportunities.
• Lead and mentor the hotel management team to drive excellence and continuous improvement.
• Ensure compliance with health, safety, and licensing regulations.
• Monitor guest feedback and address issues to enhance the guest experience.
• Collaborate with sales/marketing to drive promotions and occupancies.
• Maintain relationships with suppliers and authorities; prepare reports for senior management.

Skills

Leadership

Financial management

Budgeting

Stakeholder management

Education

Hospitality management degree

Tools

PMS

Job description

Placements24 invites applications for a Senior Hotel Operations Manager to lead strategic and daily hotel operations in East London, Eastern Cape. You will drive guest satisfaction, profitability, and operational excellence across departments.

The role requires a proven leadership track record, strong financial acumen, and the ability to mentor a diverse management team in a dynamic hospitality environment.