Reservations Team Leader — Guest Experience

Radisson Hotel Group; Umhlanga Rocks; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Hotel guest discounts

Local perks and rewards

Job summary

Radisson Hotel Group in Umhlanga Rocks, South Africa, is seeking a proactive Reservationist to support the reservations department, drive guest satisfaction, and collaborate with key partners. You will help shape reservations strategy, monitor metrics, and manage budget duties while reflecting our brand values.

The role requires hospitality experience, strong communication, leadership, and problem-solving abilities, with proficiency in Microsoft Excel and Office applications.

Qualifications

• Proven experience in a reservations role, preferably in hospitality.
• Strong leadership and people management abilities.
• Excellent communication and listening skills, with guest-centric mindset.

Responsibilities

• Ensure smooth running of the reservations department and adherence to standards.
• Proactively resolve enquiries and issues to maximise guest satisfaction.
• Develop and implement strategies for reservations metrics and reporting.
• Build relationships with internal and external partners and manage budgetary controls.

Skills

Reservations experience

Leadership

Communication skills

MS Excel

Tools

Microsoft Office

Job description

Radisson Hotel Group in Umhlanga Rocks, South Africa, is seeking a proactive Reservationist to support the reservations department, drive guest satisfaction, and collaborate with key partners. You will help shape reservations strategy, monitor metrics, and manage budget duties while reflecting our brand values.

The role requires hospitality experience, strong communication, leadership, and problem-solving abilities, with proficiency in Microsoft Excel and Office applications.