Reservations Maestro – Guest Experience & Sales Champion

Radisson Hotel Group; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hotel discounts

Friends & Family discount

Breakfast/F&B discounts

Job summary

Radisson Red Hotel V&A Waterfront in Cape Town is seeking a Reservations Coordinator to join our vibrant team. You will be responsible for converting enquiries into bookings, ensuring every guest journey is smooth and memorable, and supporting the Reservations department in daily operations.

You will focus on guest needs, upsell where appropriate, and collaborate with other departments to deliver outstanding service.

Qualifications

• Flexible and positive attitude with a Yes I Can mindset.
• Creative problem-solving skills.
• Passionate about delivering extraordinary guest service.
• Able to work well in a team to ensure guest satisfaction.
• Enjoys a fun, engaging work environment.
• Experience in a similar Reservations role is beneficial but not required.

Responsibilities

• Convert booking enquiries into sales and ensure the guest journey is smooth and memorable.
• Maximize sales and profitability by monitoring demand and upselling where appropriate.
• Ensure guest satisfaction and the smooth running of the reservations department.
• Collaborate with other departments to deliver outstanding service.

Skills

Yes I Can attitude

Creative problem-solving

Customer service

Team player

Fun at work

Similar role experience

Job description

Radisson Red Hotel V&A Waterfront in Cape Town is seeking a Reservations Coordinator to join our vibrant team. You will be responsible for converting enquiries into bookings, ensuring every guest journey is smooth and memorable, and supporting the Reservations department in daily operations.

You will focus on guest needs, upsell where appropriate, and collaborate with other departments to deliver outstanding service.