Reservations & Revenue Manager — Lead & Optimize

The Red Carnation Hotel Collection; Umhlanga Rocks; On-site; ZAR 600,000 - 850,000; Full time

Job summary

The Red Carnation Hotel Collection in Umhlanga Rocks, South Africa, seeks a seasoned Reservations Manager to oversee the reservations function, optimize room inventory, and drive revenue while delivering exceptional guest service. You will lead the reservations team, ensure booking accuracy, collaborate with Front Office, Sales and Finance, and manage night shifts, weekends and holidays as required.

The role requires 3–5 years in a 4/5* hotel with a rooms focus, a solid understanding of revenue

Qualifications

• Grade 12 certificate required.
• Diploma in Hospitality/Tourism Management with Revenue Qualification an added advantage.
• 3–5 years in a 4/5* hotel with rooms focus; at least 3 years as Reservations Manager.
• Knowledge of Revenue Management and strong leadership abilities.
• Proficient in MS Office (Outlook, Word, Excel).
• Excellent English communication and presentation skills.

Responsibilities

• Oversee all reservation activities for individual, group, and corporate bookings.
• Ensure reservations are processed accurately and efficiently.
• Monitor daily arrivals, departures, room availability, and occupancy.
• Manage room inventory across all distribution channels.
• Apply reservation policies, procedures, and standards consistently.
• Handle complex reservations, special requests, and VIP bookings.
• Develop and implement revenue management strategies to hit targets.
• Optimize rates and inventory to maximize RevPAR and occupancy.
• Prepare daily/weekly/monthly forecasts and assist budgeting.
• Operate PMS/CRS, generate reports, and monitor OTA extranets.
• Collaborate with Front Office, Sales, Revenue, Housekeeping, and Finance.
• Lead, coach, and appraise the Reservations Team; schedule staffing.
• Ensure compliance with policies and data protection; uphold QA.

Skills

Leadership

Communication

Numerical accuracy

Time management

Problem solving

Education

Grade 12 certificate

Diploma in Hospitality/Tourism Management

Revenue Management qualification (advantage)

Tools

Microsoft Office

Excel

Outlook

Word

Job description

The Red Carnation Hotel Collection in Umhlanga Rocks, South Africa, seeks a seasoned Reservations Manager to oversee the reservations function, optimize room inventory, and drive revenue while delivering exceptional guest service. You will lead the reservations team, ensure booking accuracy, collaborate with Front Office, Sales and Finance, and manage night shifts, weekends and holidays as required.

The role requires 3–5 years in a 4/5* hotel with a rooms focus, a solid understanding of revenue