Reservations Coordinator

Radisson Hotel Group; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hotel discounts

Friends & Family discount

Breakfast/F&B discounts

Job summary

Radisson Red Hotel V&A Waterfront in Cape Town is seeking a Reservations Coordinator to join our vibrant team. You will be responsible for converting enquiries into bookings, ensuring every guest journey is smooth and memorable, and supporting the Reservations department in daily operations.

You will focus on guest needs, upsell where appropriate, and collaborate with other departments to deliver outstanding service.

Qualifications

• Flexible and positive attitude with a Yes I Can mindset.
• Creative problem-solving skills.
• Passionate about delivering extraordinary guest service.
• Able to work well in a team to ensure guest satisfaction.
• Enjoys a fun, engaging work environment.
• Experience in a similar Reservations role is beneficial but not required.

Responsibilities

• Convert booking enquiries into sales and ensure the guest journey is smooth and memorable.
• Maximize sales and profitability by monitoring demand and upselling where appropriate.
• Ensure guest satisfaction and the smooth running of the reservations department.
• Collaborate with other departments to deliver outstanding service.

Skills

Yes I Can attitude

Creative problem-solving

Customer service

Team player

Fun at work

Similar role experience

Job description

• Hotel Name: Radisson Red Hotel V&A Waterfront

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

We are currently seeking a Reservations Coordinator to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a Reservations Coordinator, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience.

• Our reservations team are natural organizers. Sales driven with meticulous attention to detail and totally tuned in to guests needs to deliver an experience that is beyond expectation - creating memorable moments for our guests.
• Our Reservations Co-Ordinator loves the hustle and bustle of life and are passionate enough to fill our house!
• You will convert booking enquiries into sales, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level.
• You will maximize sales and profitability by monitoring consumer demands and upselling in order to achieve targets.
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the reservations department.
• As Reservations Co-Ordinator, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Qualifications

• Flexibility and a positive, Yes I Can! Attitude
• Is a creative problem-solver
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Likes having fun at work.
• Experience in a similar position is beneficial but not essential.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality -Be part of a team that createsexceptional experiences and memorable momentsevery day. Let yourYesI Can!spiritshineas you bring hospitality to life.

Build a Great Career -No matter your background or experience, we invest in yourgrowth, learning, and careerdevelopment—helping you reach your full potential.

Experience the Team Spirit -Join a workplacethat’sinclusive, fun, and meaningful. We celebrate diversity, support oneanotherand foster a sense of belonging through ourEmployee Resource Groups and inclusion initiatives.

Lead with Your Ambition -Your ideas,passionand drive matter! We empower you tomake a difference—in hospitality, yourcommunityand beyond.

Enjoy Global & Local Perks -No matter whereyou’relocated,you’llenjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus,you’llhave access to localperksand rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! Ifyou’reready tobring your talent, energy, and passion, we’dlove to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences.