Reservations Team Lead — Revenue & Guest Service

Hire Resolve; Cape Town; On-site; ZAR 279,000 - 390,600; Full time

Job summary

A leading recruitment agency is seeking an Assistant Reservations Manager in Cape Town. The role focuses on driving customer satisfaction, overseeing reservations operations, and managing the team to meet the hotel’s financial targets. Applicants should have at least two years of experience in hotel reservations, with a preference for candidates with leadership skills. Knowledge of property management systems and revenue management is essential. Interested candidates can apply via email or the company website.

Qualifications

• Minimum 2 years of experience in hotel reservations with some supervisory experience.
• Experience with property management systems and front desk operations.
• Strong knowledge in reservations and revenue management.

Responsibilities

• Assist in managing daily operations of the reservations department.
• Provide excellent customer service for guest inquiries and bookings.
• Supervise the reservations team providing training and support.
• Assist with managing room rates, availability, and inventory.

Skills

Customer service excellence

Reservations management

Team leadership

Revenue management

Education

High school diploma or equivalent

Degree or diploma in Hospitality or Tourism

Tools

Property Management Systems (PMS)

Online booking platforms

Job description

A leading recruitment agency is seeking an Assistant Reservations Manager in Cape Town. The role focuses on driving customer satisfaction, overseeing reservations operations, and managing the team to meet the hotel’s financial targets. Applicants should have at least two years of experience in hotel reservations, with a preference for candidates with leadership skills. Knowledge of property management systems and revenue management is essential. Interested candidates can apply via email or the company website.