Reservations & Revenue Optimization Manager

Red Carnation Hotels; Durban; On-site; ZAR 360,000 - 600,000; Full time

Job summary

The Red Carnation Hotel Collection seeks a seasoned Reservations Manager to lead the reservations team at a Durban-based property. You will ensure accurate processing of individual, group, and corporate bookings while driving occupancy and revenue.

You will monitor room inventory, collaborate with Front Office, Sales, Revenue and Finance, and implement revenue strategies to maximize RevPAR, while maintaining exceptional guest service standards.

Qualifications

• Requires Diploma in Hospitality/Tourism Management; Grade 12 certificate
• 3–5 years in a 4/5* hotel with rooms focus; at least 3 years as Reservations Manager
• Knowledge of Revenue Management; strong leadership and communication skills
• Proficient in Microsoft Office suite; able to work night shifts, weekends, and holidays

Responsibilities

• Oversee all reservation activities for individual, group, and corporate bookings
• Ensure reservations are processed accurately and efficiently
• Monitor daily arrivals, departures, room availability, and occupancy levels
• Manage room inventory across distribution channels
• Develop and implement revenue management strategies to achieve targets
• Prepare daily/weekly/monthly forecasts and contribute to budgeting
• Collaborate with Front Office, Sales, Revenue, Housekeeping and Finance
• Lead, coach, and develop the Reservations Team

Skills

Revenue management

Team leadership

Microsoft Office

English communication

Guest service

Education

Diploma Hospitality/Tourism Management

Grade 12 certificate

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Red Carnation Hotel Collection seeks a seasoned Reservations Manager to lead the reservations team at a Durban-based property. You will ensure accurate processing of individual, group, and corporate bookings while driving occupancy and revenue.

You will monitor room inventory, collaborate with Front Office, Sales, Revenue and Finance, and implement revenue strategies to maximize RevPAR, while maintaining exceptional guest service standards.