Assistant Reservations Manager

Hire Resolve; Cape Town; On-site; ZAR 279,000 - 390,600; Full time

Job summary

A leading recruitment agency is seeking an Assistant Reservations Manager in Cape Town. The role focuses on driving customer satisfaction, overseeing reservations operations, and managing the team to meet the hotel’s financial targets. Applicants should have at least two years of experience in hotel reservations, with a preference for candidates with leadership skills. Knowledge of property management systems and revenue management is essential. Interested candidates can apply via email or the company website.

Qualifications

• Minimum 2 years of experience in hotel reservations with some supervisory experience.
• Experience with property management systems and front desk operations.
• Strong knowledge in reservations and revenue management.

Responsibilities

• Assist in managing daily operations of the reservations department.
• Provide excellent customer service for guest inquiries and bookings.
• Supervise the reservations team providing training and support.
• Assist with managing room rates, availability, and inventory.

Skills

Customer service excellence

Reservations management

Team leadership

Revenue management

Education

High school diploma or equivalent

Degree or diploma in Hospitality or Tourism

Tools

Property Management Systems (PMS)

Online booking platforms

Job description

Hire Resolve's client is seeking an Assistant Reservations Manager to join their team in Cape Town. This role involves driving high levels of customer satisfaction, overseeing reservations operations, and contributing to the hotel’s financial goals. The Assistant Reservations Manager will help supervise the team, manage revenue, and support continuous improvements to systems and processes.

Reservation Management

• Assist in managing daily operations of the reservations department.
• Ensure reservations are processed accurately, including customer details and special requests.
• Maintain accurate and up-to-date inventory and manage the reservation system.
• Handle phone, email, and online reservations, ensuring availability and rates are clearly communicated.

Customer Service Excellence

• Provide excellent customer service for guest inquiries and bookings, addressing special requests.
• Resolve guest complaints or concerns professionally and promptly.
• Ensure clear communication with other departments (e.g., front desk, housekeeping) to meet guest needs.

Team Leadership & Supervision

• Supervise the reservations team, ensuring they are well‑trained and motivated.
• Provide ongoing feedback, training, and support to team members.
• Ensure the team adheres to hotel policies, procedures, and quality standards.

Revenue Management & Reporting

• Assist with managing room rates, availability, and inventory to optimize revenue.
• Support the Reservations Manager with reporting on bookings, occupancy, and revenue.
• Monitor bookings to identify trends and recommend rate adjustments as needed.

System & Process Improvement

• Contribute to improving reservation processes for efficiency and smooth workflow.
• Stay updated on system upgrades and assist with implementation and training.
• Provide input on strategies for improving customer satisfaction and operational efficiency.

Health & Safety & Compliance

• Ensure operations comply with hotel policies, industry regulations, and health and safety standards.
• Uphold the hotel’s commitment to quality service and customer satisfaction.

Administrative Support

• Assist with maintaining accurate reservation records and documentation.
• Support budget planning, inventory management, and ensure alignment with hotel goals.

Qualifications & Experience

Education

• High school diploma or equivalent required.
• Degree or diploma in Hospitality, Tourism, or related field preferred.

Experience

• Minimum 2 years of experience in hotel reservations, with some supervisory experience.
• Experience with property management systems (PMS), online booking platforms, and front desk operations.
• Strong knowledge of reservations and revenue management.

If you meet the above requirements and want to make a career‑changing move, apply today by emailing your CV to [e-mail] or visit our website: www.hireresolve.co.za

You can also connect with Rachel van Dyk on LinkedIn or send an email to [e-mail]

Please note that correspondence will only be conducted with shortlisted candidates for this position. Should you not hear from us within 3 days, please consider your application unsuccessful.