Reservations Maestro: Elevate Guest Experiences & Sales

Rhg; Cape Town; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Hotel employee discounts

Global benefits

Job summary

Radisson Hotel Group is seeking a Reservations Coordinator to join our dynamic team in Cape Town. You will convert booking inquiries into sales while ensuring the guest journey is seamless and memorable.

With a customer-centric mindset, you’ll collaborate with colleagues to maximize occupancy, upsell where appropriate, and maintain flawless attention to detail across all reservation touchpoints. Previous experience in a similar role is a plus, but not required.

Qualifications

• Eye for detail
• Creative problem-solver with a customer-centric approach
• Experience in hospitality or reservations is beneficial but not essential
• Strong teamwork and communication skills

Responsibilities

• Convert booking inquiries into sales and manage the guest journey end-to-end
• Maximize sales and profitability through upselling and monitoring demand
• Ensure guest satisfaction and smooth operation of the reservations department

Skills

Eye for detail

Creative problem-solver

Extraordinary service

Team player

Verbal communication

Fun at work

Similar role beneficial

Job description

Radisson Hotel Group is seeking a Reservations Coordinator to join our dynamic team in Cape Town. You will convert booking inquiries into sales while ensuring the guest journey is seamless and memorable.

With a customer-centric mindset, you’ll collaborate with colleagues to maximize occupancy, upsell where appropriate, and maintain flawless attention to detail across all reservation touchpoints. Previous experience in a similar role is a plus, but not required.