Guest Relations Lead: Elevate Service & Revenue

The Capital Hotels, Apartments & Resorts; Umhlanga Rocks; On-site; ZAR 100,000 - 167,000; Full time

Job summary

The Capital Hotels, Apartments & Resorts in Umhlanga Rocks, KwaZulu-Natal, is seeking a Guest Relations Officer to supervise guest services and handle front-office tasks within the Rooms Division. The role aims to maximise occupancy and revenue through excellent service and efficient administration.

The ideal candidate will have Matric, a Hospitality Management qualification (or similar), and proven guest relations experience.

Qualifications

• Minimum requirements include Matric and hospitality qualification.
• Previous Guest Relations experience is essential.
• Good communication and active listening are required.
• Ability to work in a team and independently.

Responsibilities

• Supervise and control all guest services and related administration.
• Contribute to revenue growth from accommodation, conferences and F&B through excellent service.

Skills

Guest relations experience

Customer service

Communication skills

Active listening

Calm under pressure

Teamwork

Leadership

Education

Matric

Hospitality Management Qualification or similar

Tools

Protel HMS

Job description

The Capital Hotels, Apartments & Resorts in Umhlanga Rocks, KwaZulu-Natal, is seeking a Guest Relations Officer to supervise guest services and handle front-office tasks within the Rooms Division. The role aims to maximise occupancy and revenue through excellent service and efficient administration.

The ideal candidate will have Matric, a Hospitality Management qualification (or similar), and proven guest relations experience.