Reservations Manager

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 420,000 - 680,000; Full time

Benefits offered by this job

Bonuses

Hybrid work

Career growth

Staff discounts

Health benefits

Job summary

Placements24 seeks a proactive Reservations Manager to lead the reservations team at our Mbombela property. You will oversee inventory, optimize room allocations, and implement pricing strategies to maximize occupancy and revenue.

This hybrid role requires strong leadership, data-driven decision making, and collaboration with sales, marketing, and front office. A minimum of four years in hotel reservations, including supervisory experience, is essential, with a degree in Hospitality Management

Qualifications

• Minimum of 4 years in hotel reservations, with at least 2 years in supervisory or management capacity.
• Strong understanding of revenue management principles and strategies.
• Proficiency in hotel reservation systems (PMS) and channel managers.
• Bachelor's degree in Hospitality Management or related field preferred.

Responsibilities

• Manage all aspects of the reservations department, including inventory control, room allocations, and rate management.
• Lead, train, and motivate the reservations team to achieve performance targets and provide exceptional service.
• Develop and implement effective reservations strategies to maximize occupancy and revenue.
• Monitor booking trends, market demand, and competitor pricing to adjust strategies accordingly.
• Ensure accuracy and efficiency in all reservation processes, from inquiry to confirmation.
• Collaborate with sales, marketing, and front office departments to align on revenue goals and guest needs.

Skills

Revenue management

PMS & channel managers

Leadership

Communication

Problem-solving

Data analysis

Education

Bachelor's degree in Hospitality Management

Job description

About the Role

Our client is looking for a proactive and detail-oriented Reservations Manager to lead their reservations team at their property in Nelspruit . This role is key to maximizing room occupancy and revenue by overseeing the reservations process, managing inventory, and ensuring a seamless booking experience for guests. You will lead a team, implement effective strategies, and work closely with sales and marketing to achieve targets. This hybrid position allows for focused management of reservations systems and team oversight, with flexibility for administrative tasks.

Key Responsibilities

• Manage all aspects of the reservations department, including inventory control, room allocations, and rate management.
• Lead, train, and motivate the reservations team to achieve performance targets and provide exceptional service.
• Develop and implement effective reservations strategies to maximize occupancy and revenue.
• Monitor booking trends, market demand, and competitor pricing to adjust strategies accordingly.
• Ensure accuracy and efficiency in all reservation processes, from inquiry to confirmation.
• Collaborate with sales, marketing, and front office departments to align on revenue goals and guest needs.

Requirements

• Minimum of 4 years of experience in hotel reservations, with at least 2 years in a supervisory or management capacity.
• Strong understanding of revenue management principles and strategies.
• Proficiency in hotel reservation systems (PMS) and channel managers.
• Excellent leadership, communication, and problem-solving skills.
• Ability to analyze data and make informed decisions to drive revenue.
• Bachelor's degree in Hospitality Management or a related field is preferred.

Benefits

• Competitive annual salary with potential for performance-based bonuses.
• Hybrid work model offering flexibility in managing responsibilities.
• Opportunities for career advancement within the hospitality group.
• Discounts on accommodations and dining at company properties.
• Comprehensive benefits package including health insurance.