Remote Tech Support Specialist

Placements24; Paarl; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and incentives

Fully remote work arrangement

Health and wellness benefits

Growth opportunities

Job summary

Placements24 is seeking a dedicated Customer Service Representative to join a fully remote support team. You will be the primary contact for resolving inquiries, guiding users through technical processes, and ensuring a positive support experience from anywhere.

This role suits an organized, communicative individual who enjoys helping others and thrives in a flexible home-based environment. Remote work offers freedom and a focus on customer-centric problem solving.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or technical support.
• Strong communication skills, with the ability to explain technical information clearly.
• Proficiency with common computer applications and operating systems.
• Familiarity with CRM software and ticketing systems.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat, providing accurate and timely assistance.
• Troubleshoot basic technical issues related to product setup, usage, and functionality.
• Guide customers through step-by-step solutions and provide clear explanations of technical processes.
• Document all customer interactions, issues, and resolutions in the CRM system accurately.
• Escalate complex technical problems to the appropriate internal teams when necessary.
• Strive for first-contact resolution and ensure a high level of customer satisfaction.

Skills

Customer service

Technical support

Clear communication

CRM familiarity

Education

High school diploma or equivalent

Tools

CRM software

Ticketing systems

Job description

Placements24 is seeking a dedicated Customer Service Representative to join a fully remote support team. You will be the primary contact for resolving inquiries, guiding users through technical processes, and ensuring a positive support experience from anywhere.

This role suits an organized, communicative individual who enjoys helping others and thrives in a flexible home-based environment. Remote work offers freedom and a focus on customer-centric problem solving.