Remote Support Specialist — Flexible Hours & Bonuses

Placements24

Upington

Hybrid

ZAR 180,000 - 300,000

Full time

5 days ago

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Benefits offered by this job

Remote work

Performance bonuses

Professional development

Health insurance

Job summary

Placements24 is seeking a skilled Remote Customer Support Specialist to join a fully remote organization. You will support customers via email, chat, and phone from a dedicated home office, diagnosing issues and guiding customers to effective resolutions.

The role emphasizes proactive communication and collaboration with product and engineering teams. Ideal candidates bring 4+ years in customer support, strong remote communication, and experience with CRM/helpdesk tools, plus a reliable

Qualifications

4+ years in a customer support or helpdesk role, with significant remote experience.
Superior communication and active listening skills for remote interaction.
Experience with CRM and helpdesk ticketing software.
Ability to manage multiple priorities and stay organized.
Reliable home office with high-speed internet access.

Responsibilities

Provide outstanding remote customer support via email, chat, and phone.
Diagnose complex technical and service-related issues and guide customers to resolutions.
Document all customer interactions and resolutions in the designated system.
Proactively communicate with customers to provide updates and ensure satisfaction.
Collaborate with product and engineering teams to relay feedback and identify improvements.