Fully Remote Customer Service Specialist: Solve & Support

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote work arrangement

Health insurance

Career development opportunities

Job summary

Placements24 is seeking a Remote Customer Service Specialist to support customers across regions. You will be the main contact, handling inquiries, solving problems, and ensuring a seamless experience from home. Strong communication and CRM proficiency are essential.

The role emphasizes independent work in a fully remote setup with opportunities for professional development and career growth.

Qualifications

• Experience in customer service or call center environment is required.
• Excellent verbal and written communication with a professional tone.
• Proficient with CRM software and customer support tools.
• Ability to work autonomously in a remote setup.
• Strong problem-solving skills and a customer-centric attitude.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat.
• Respond to inquiries, provide information, and resolve issues efficiently.
• Document customer interactions and resolutions in the CRM system.
• Troubleshoot problems and escalate when needed.
• Identify opportunities to improve the customer experience and report to management.
• Adhere to company policies while maintaining a positive demeanor.

Skills

Customer service

Communication

CRM proficiency

Time management

Problem solving

Education

High school diploma

Tools

CRM software

Job description

Placements24 is seeking a Remote Customer Service Specialist to support customers across regions. You will be the main contact, handling inquiries, solving problems, and ensuring a seamless experience from home. Strong communication and CRM proficiency are essential.

The role emphasizes independent work in a fully remote setup with opportunities for professional development and career growth.