Remote Customer Support Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Fully remote work

Job summary

Placements24 is seeking a dedicated Customer Service Officer for a fully remote role. You will handle inquiries across multiple channels, resolve issues, and build strong client relationships from a distance.

The company supports remote collaboration, ongoing training, and career development for team members even when based away from major offices. The role emphasizes autonomous work, excellent communication, and proactive service delivery to ensure high customer satisfaction and loyalty across

Qualifications

• High school diploma or equivalent.
• Proven experience in a customer service role.
• Excellent communication and problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism.
• Troubleshoot issues and escalate to senior support when needed.
• Provide product and service information clearly.
• Maintain accurate records of interactions in the CRM system.
• Identify opportunities to improve customer satisfaction and loyalty.
• Collaborate with remote teammates to share best practices.

Skills

Customer service

Communication

CRM proficiency

Time management

Education

High school diploma

Tools

CRM software

Job description

Placements24 is seeking a dedicated Customer Service Officer for a fully remote role. You will handle inquiries across multiple channels, resolve issues, and build strong client relationships from a distance.

The company supports remote collaboration, ongoing training, and career development for team members even when based away from major offices. The role emphasizes autonomous work, excellent communication, and proactive service delivery to ensure high customer satisfaction and loyalty across