Remote Customer Support Specialist

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote work setup

Professional development opportunities

Remote team-building activities

Home office/Internet cost support

Job summary

Placements24 is seeking a dedicated Remote Customer Care Agent to join their support team. The role is fully remote and focuses on handling inquiries, resolving issues, and ensuring a positive customer experience across digital channels.

The ideal candidate is self-motivated with excellent written and verbal communication skills, comfortable working independently, and familiar with CRM tools. A stable home workspace and reliable internet are required for success.

Qualifications

• High school diploma or equivalent; post-secondary education is a plus.
• Previous experience in customer care or a related support function.
• Excellent written and verbal communication abilities, with a keen eye for detail.

Responsibilities

• Provide exceptional customer support via email, chat, and social media platforms.
• Address and resolve customer inquiries, complaints, and technical issues promptly.
• Guide customers through product features, troubleshooting steps, and service offerings.
• Maintain detailed records of customer interactions and update customer profiles in the CRM.
• Escalate complex customer issues to senior support staff or relevant departments when necessary.
• Contribute to improving customer satisfaction through efficient and empathetic service delivery.

Skills

Communication skills

Independent work

Education

High School Diploma

Post-secondary education

Tools

CRM software

Job description

Placements24 is seeking a dedicated Remote Customer Care Agent to join their support team. The role is fully remote and focuses on handling inquiries, resolving issues, and ensuring a positive customer experience across digital channels.

The ideal candidate is self-motivated with excellent written and verbal communication skills, comfortable working independently, and familiar with CRM tools. A stable home workspace and reliable internet are required for success.