Remote Technical Support Expert

Placements24; Paarl; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Competitive salary commensurate with经验

Job summary

Placements24 is seeking a proactive Remote Technical Support Specialist to join our fully remote team. You will be the first line of assistance for clients, diagnosing issues remotely and guiding them through resolutions with clear, concise communication.

The role requires strong hardware, software, and networking knowledge, experience with CRM and ticketing tools, and the ability to work autonomously in a virtual environment while delivering excellent customer service to a global client base.

Qualifications

• Experience in technical support or customer service, preferably remote.
• Strong computer hardware, software and networking knowledge.
• Excellent problem-solving and communication abilities for non-technical users.
• Self-motivated, disciplined and autonomous in a virtual environment.

Responsibilities

• Provide remote technical support via phone, email and chat to diagnose and resolve customer issues.
• Troubleshoot hardware, software, and network-related problems for clients.
• Guide users through step-by-step solutions with clear explanations.
• Maintain detailed records of support interactions in the CRM system.
• Escalate complex issues to senior technical teams when necessary.
• Contribute to the knowledge base by documenting common issues and solutions.

Skills

Technical support experience

Customer service

Networking fundamentals

Remote troubleshooting

Communication skills

CRM familiarity

Ticketing systems

Tools

CRM system

Ticketing systems

Remote support tools

Job description

Placements24 is seeking a proactive Remote Technical Support Specialist to join our fully remote team. You will be the first line of assistance for clients, diagnosing issues remotely and guiding them through resolutions with clear, concise communication.

The role requires strong hardware, software, and networking knowledge, experience with CRM and ticketing tools, and the ability to work autonomously in a virtual environment while delivering excellent customer service to a global client base.