Remote Technical Support Specialist

Placements24; Vereeniging; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Remote work

Health, dental, and vision insurance

Performance-based incentives

Professional growth opportunities

Job summary

Placements24 is seeking a proactive Remote Support Technician to join their team. The role focuses on delivering high-level technical assistance and troubleshooting to field teams and clients remotely, leveraging video, phone, and email channels to ensure uninterrupted operations.

The ideal candidate will have strong problem-solving and communication skills, experience with remote access tools, and the ability to manage multiple requests independently while adhering to best practices in

Qualifications

• Proven experience in a technical support or field service role with emphasis on remote assistance.
• Ability to diagnose and troubleshoot complex systems remotely.
• Experience with remote access software and diagnostic tools.

Responsibilities

• Provide expert technical support and troubleshooting assistance to field teams and customers remotely via phone, email, and video conferencing.
• Diagnose and resolve complex technical issues related to installed systems and equipment.
• Develop and maintain remote diagnostic tools and procedures.
• Document all support interactions, resolutions, and knowledge base articles.
• Collaborate with engineering and product teams to relay feedback and contribute to product improvements.
• Monitor system performance and proactively identify potential issues for remote resolution.

Skills

Remote support

Remote diagnostics

Communication

Problem solving

Independence

Tools

Remote access software

Diagnostic tools

Job description

Placements24 is seeking a proactive Remote Support Technician to join their team. The role focuses on delivering high-level technical assistance and troubleshooting to field teams and clients remotely, leveraging video, phone, and email channels to ensure uninterrupted operations.

The ideal candidate will have strong problem-solving and communication skills, experience with remote access tools, and the ability to manage multiple requests independently while adhering to best practices in