Remote Customer Success Specialist

Placements24; Durban; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Fully remote work

Health and wellness benefits

Career growth

Home office and internet allowance

Job summary

Placements24 is seeking a highly motivated Remote Customer Service Associate to support operations from anywhere. You will be the primary contact for customers, addressing queries, and ensuring a positive user experience through email, chat and social media platforms.

The role emphasizes building relationships, working with internal teams for cohesive service, and maintaining accurate records in the CRM. A self-starter with strong communication and remote-work discipline will thrive in this

Qualifications

• Previous experience in customer service is advantageous.
• Excellent written and verbal communication.
• Proficiency with digital communication tools and CRM systems.
• Strong organizational skills and the ability to manage time effectively in a remote setting.
• A self-starter attitude with the ability to work independently and meet performance targets.
• Reliable internet connection and a dedicated workspace are essential for this role.

Responsibilities

• Provide prompt and efficient customer support via email, chat, and social media platforms.
• Resolve customer inquiries, complaints, and technical issues effectively and empathetically.
• Maintain accurate records of customer interactions and feedback in the designated system.
• Identify customer needs and assist them in understanding product features and benefits.
• Collaborate with internal teams to ensure a cohesive customer experience.
• Proactively seek solutions and suggest process improvements for better service delivery.

Skills

Communication skills

Remote work

Customer service

Time management

Self-starter

Tools

CRM systems

Job description

Placements24 is seeking a highly motivated Remote Customer Service Associate to support operations from anywhere. You will be the primary contact for customers, addressing queries, and ensuring a positive user experience through email, chat and social media platforms.

The role emphasizes building relationships, working with internal teams for cohesive service, and maintaining accurate records in the CRM. A self-starter with strong communication and remote-work discipline will thrive in this