Remote Customer Support Specialist - Flexible Hours Growth

Placements24; Mbombela (Nelspruit); Hybride; ZAR 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Fully remote work

Flexible scheduling

Paid time off

Résumé du poste

Placements24 is seeking a Remote Customer Support Agent to deliver high-quality assistance from anywhere. You will handle inquiries via phone, email, and chat, troubleshoot issues, and maintain CRM records to ensure satisfaction and retention.

Ideal candidates have experience in customer support, excellent communication, and the ability to work autonomously in a remote setting with a reliable internet connection.

Qualifications

• Previous experience in a customer support or helpdesk role is essential.
• Excellent verbal and written communication skills, with a clear and professional tone.
• Proficiency in using CRM software and basic computer applications.
• Strong problem-solving abilities and a patient, customer-focused attitude.
• Ability to work autonomously and manage time effectively in a remote setting.
• Must have a reliable internet connection and a dedicated, quiet workspace.

Responsabilités

• Handle customer inquiries via phone, email, and chat, providing timely and accurate responses.
• Troubleshoot customer issues and escalate to appropriate teams when needed.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Inform customers about company products, services, promotions, and policies.
• Gather customer feedback and report recurring issues or improvement suggestions.
• Strive to achieve high levels of customer satisfaction and retention with every interaction.

Connaissances

Customer service

Communication

Problem solving

Remote work

Outils

CRM software

Description du poste

Placements24 is seeking a Remote Customer Support Agent to deliver high-quality assistance from anywhere. You will handle inquiries via phone, email, and chat, troubleshoot issues, and maintain CRM records to ensure satisfaction and retention.

Ideal candidates have experience in customer support, excellent communication, and the ability to work autonomously in a remote setting with a reliable internet connection.