Remote Support Specialist

Placements24; East London; Hybrid; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Competitive salary

Remote-friendly hours

Health benefits and wellness

Job summary

Placements24 is seeking a motivated Support Agent to join a fully remote team. You will handle customer inquiries via email, chat, and phone, providing clear guidance and troubleshooting basic issues from home.

The role requires strong communication, a patient demeanor, and the ability to manage time effectively in a remote setup. Training and development opportunities are available within a collaborative virtual team.

Qualifications

• Experience in a support role, customer service, or helpdesk.
• Excellent verbal and written communication skills.
• Proficiency with standard computer applications and ticketing systems.
• Ability to work independently and manage time effectively in a remote setup.

Responsibilities

• Respond to inquiries via email, chat, and phone with speed and accuracy.
• Provide clear product, service, and policy information.
• Troubleshoot and resolve common issues; escalate complex cases.
• Document interactions and solutions in the support system.
• Identify recurring issues and report trends to management.
• Contribute to knowledge base articles and resources.

Skills

Customer service

Communication

Time management

Remote work

Education

High school diploma

Tools

Ticketing system

CRM

Job description

Placements24 is seeking a motivated Support Agent to join a fully remote team. You will handle customer inquiries via email, chat, and phone, providing clear guidance and troubleshooting basic issues from home.

The role requires strong communication, a patient demeanor, and the ability to manage time effectively in a remote setup. Training and development opportunities are available within a collaborative virtual team.