Remote Social Support Navigator

Placements24; Polokwane; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Professional development

Social impact

Job summary

Placements24 is looking for a dedicated Remote Social Support Navigator to join our national team in South Africa. You will remotely assess needs, research resources, and guide individuals through social service applications, empowering communities with accessible support.

The role requires a Bachelor's in Social Work or related field, at least 3 years in case management or client-facing work, and strong communication skills.

Qualifications

• Bachelor's degree in Social Work, Social Sciences, or related field.
• Minimum of 3 years of case management or client-facing experience.
• Proven ability to research and navigate complex service systems.
• Excellent verbal and written communication skills.
• Strong remote collaboration and proficiency with digital tools.

Responsibilities

• Conduct remote needs assessments to identify clients' social, economic and health-related challenges.
• Research and maintain a nationwide database of social services and resources.
• Assist clients in applying for relevant benefits and programs, guiding through processes.
• Provide information and referrals to agencies and service providers.
• Offer ongoing remote support and follow-up to ensure access and benefit uptake.
• Act as liaison between clients and service providers to coordinate care.
• Maintain confidential client records in an electronic system.

Skills

Case management

Remote communication

Research skills

Empathy & listening

Client support

Education

Bachelor's degree in Social Work

Job description

About the Role

Our client is seeking a dedicated and proactive Remote Social Support Navigator to join their national team. This is a fully remote position, enabling you to work from anywhere in **South Africa**, providing crucial support to individuals and families in need. Your primary responsibility will be to help clients navigate complex social service systems, identify available resources, and develop pathways to achieve their goals. You will act as a key point of contact, offering guidance, information, and encouragement through virtual channels. This role demands exceptional communication skills, a deep understanding of social support networks, and a commitment to empowering individuals. Join us in making essential services more accessible and effective for communities across the country.

Key Responsibilities

• Conduct comprehensive remote needs assessments to identify clients' social, economic, and health-related challenges.
• Research and maintain an up-to-date database of available social services, community resources, and support programs nationwide.
• Assist clients in applying for relevant benefits, services, and programs, guiding them through application processes.
• Provide clients with information and referrals to appropriate agencies and service providers.
• Offer ongoing support and follow-up to ensure clients are accessing and benefiting from services.
• Act as a liaison between clients and service providers, facilitating communication and coordination.
• Empower clients by enhancing their understanding of available options and supporting their decision-making.
• Maintain accurate and confidential client records and documentation in an electronic system.
• Collaborate with internal teams and external partners to improve service delivery.
• Stay abreast of changes in legislation, policies, and resources affecting social support services.

Requirements

• A Bachelor's degree in Social Work, Social Sciences, Community Development, or a related field.
• Minimum of 3 years of experience in case management, social work, community outreach, or a similar client-facing role.
• Proven ability to research and navigate complex service systems and available resources.
• Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
• Strong interpersonal skills and the ability to build rapport with diverse populations remotely.
• Proficiency in using digital communication tools (video conferencing, chat platforms) and client management software.
• Excellent organizational skills and the ability to manage multiple client cases simultaneously.
• Ability to work independently and proactively in a remote setting.
• A dedicated home office setup with reliable high-speed internet access.
• Knowledge of social welfare programs and resources in **South Africa** is essential.

Benefits

• Competitive salary for a remote role.
• Flexible work schedule and the autonomy of a work-from-home position.
• Meaningful work directly contributing to improving lives and access to support.
• Opportunities for professional development and continuous learning.
• Join a forward-thinking organisation dedicated to social impact.