Remote Social Support Specialist

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Health & wellness benefits

Professional development opportunities

Work from home savings

Job summary

Placements24 is seeking a dedicated Remote Social Support Specialist to assist individuals and families from home. The role focuses on connecting clients with resources, guiding them through services, and advocating for their needs within the social service system.

The position requires strong virtual communication, organizational skills, and experience in social work or case management, with a focus on the Free State region.

Qualifications

• Bachelor’s or master’s level degree in social services or related field.
• Proven experience in social work, case management, or client support.
• Excellent virtual communication and interpersonal skills.
• Proficiency with digital collaboration tools and remote work technologies.
• Strong organizational skills and ability to manage caseloads independently.
• Understanding of social welfare systems and community resources, particularly within the Free State.

Responsibilities

• Provide remote client support via phone, email, and video conferencing platforms.
• Assess client needs and assist them in accessing appropriate social services and resources.
• Guide clients through navigating administrative processes and applications.
• Maintain confidential and accurate digital client records.
• Collaborate with remote team members and external service providers to ensure comprehensive support.
• Advocate remotely for clients to ensure their rights and needs are addressed effectively.

Skills

Case management

Virtual communication

Interpersonal skills

Remote collaboration tools

Organizational skills

Social welfare knowledge (Free State)

Education

Degree in Social Work, Psychology, or related field

Tools

Digital collaboration tools

Job description

About the Role

Our client is looking for a dedicated Remote Social Support Specialist to provide crucial assistance to individuals and families across various regions, primarily supporting those in Bloemfontein and the surrounding Free State. This role is fully remote, allowing you to make a significant impact from the comfort of your home office. You will be responsible for connecting clients with essential resources, offering guidance, and advocating for their needs within the social service system. This position requires excellent virtual communication skills and a proactive approach to client support in a remote-first environment.

Key Responsibilities

• Provide remote client support via phone, email, and video conferencing platforms.
• Assess client needs and assist them in accessing appropriate social services and resources.
• Offer guidance and support on navigating administrative processes and applications.
• Maintain confidential and accurate digital client records.
• Collaborate with remote team members and external service providers to ensure comprehensive support.
• Advocate remotely for clients to ensure their rights and needs are addressed effectively.

Requirements

• Degree in Social Work, Psychology, or a related human services field.
• Proven experience in social work, case management, or client support.
• Exceptional virtual communication and interpersonal skills.
• Proficiency with digital collaboration tools and remote work technologies.
• Strong organizational skills and ability to manage caseloads independently.
• Understanding of social welfare systems and community resources, particularly within the Free State.

Benefits

• Competitive salary with remote work flexibility.
• Comprehensive health and wellness benefits.
• Opportunities for virtual professional development.
• Work from home, reducing commute time and costs.
• Supportive virtual team environment committed to client well-being.