Senior Community Support Worker

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Remote work

Professional development

Employee Assistance Program (EAP)

Annual leave

Job summary

Placements24 is seeking a Senior Community Support Worker to work remotely across South Africa, coordinating and delivering essential support services from a home office. You will mentor junior staff, contribute to program development, and ensure high standards of care in diverse community settings.

The ideal candidate holds a relevant qualification in Social Work or related field, with at least five years in community support or social work, and proficiency with Zoom, Teams, and collaborative

Qualifications

• A relevant tertiary qualification in Social Work, Psychology, Community Development, or a related field.
• Minimum 5 years of proven experience in community support, social work, or a similar role.
• Demonstrated experience in case management and developing individualized support plans.
• Proficiency in using virtual communication and collaboration tools (e.g., Zoom, Microsoft Teams, Slack).

Responsibilities

• Develop, implement, and manage individualized support plans for clients, ensuring a holistic approach to their needs.
• Provide direct support and guidance to clients, addressing social, emotional, and practical challenges they may face.
• Facilitate access to community resources, healthcare services, and educational opportunities for clients.
• Conduct regular assessments and evaluations to monitor client progress and adjust support strategies as needed.
• Collaborate with external agencies, healthcare providers, and other stakeholders to ensure comprehensive care coordination.
• Maintain accurate and confidential client records, adhering to all privacy regulations and organizational policies.
• Mentor and supervise junior community support workers, providing training and ongoing professional development.
• Organize and lead virtual community engagement activities and support groups to foster connection and reduce isolation.
• Contribute to the development and improvement of service delivery models and best practices.
• Act as a primary point of contact for clients and their families, offering reliable and empathetic support.

Skills

Social Work

Case management

Communication

Remote work

Education

Social Work degree

Tools

Zoom

Microsoft Teams

Slack

Job description

About the Role

Our client, a leading organization dedicated to enhancing community well-being, is seeking an experienced and compassionate Senior Community Support Worker to join their dynamic team. This fully remote position offers a unique opportunity to make a significant impact from the comfort of your home office. You will play a pivotal role in coordinating and delivering essential support services to individuals and families within diverse community settings across **South Africa**. This role is ideal for a motivated professional passionate about social impact and adept at working independently in a virtual environment. The successful candidate will leverage their expertise to guide and mentor junior team members, contribute to program development, and ensure the highest standards of care are maintained. We are committed to fostering a supportive and inclusive work culture that values innovation and dedication, even in a remote-first setting.

Key Responsibilities

• Develop, implement, and manage individualized support plans for clients, ensuring a holistic approach to their needs.
• Provide direct support and guidance to clients, addressing social, emotional, and practical challenges they may face.
• Facilitate access to community resources, healthcare services, and educational opportunities for clients.
• Conduct regular assessments and evaluations to monitor client progress and adjust support strategies as needed.
• Collaborate with external agencies, healthcare providers, and other stakeholders to ensure comprehensive care coordination.
• Maintain accurate and confidential client records, adhering to all privacy regulations and organizational policies.
• Mentor and supervise junior community support workers, providing training and ongoing professional development.
• Organize and lead virtual community engagement activities and support groups to foster connection and reduce isolation.
• Contribute to the development and improvement of service delivery models and best practices.
• Act as a primary point of contact for clients and their families, offering reliable and empathetic support.

Requirements

• A relevant tertiary qualification in Social Work, Psychology, Community Development, or a related field.
• A minimum of 5 years of proven experience in community support, social work, or a similar role.
• Demonstrated experience in case management and developing individualized support plans.
• Proficiency in using virtual communication and collaboration tools (e.g., Zoom, Microsoft Teams, Slack).
• Excellent interpersonal, communication, and active listening skills, with the ability to build rapport with diverse populations.
• Strong organizational and time management skills, with the ability to manage a remote caseload effectively.
• Knowledge of local community resources and social welfare systems in **South Africa**.
• Ability to work independently, exercise sound judgment, and solve problems proactively.
• A passion for community service and a commitment to social justice.
• Candidates must have a reliable internet connection and a dedicated home office setup.

Benefits

This role offers a competitive salary and the significant advantage of working from home, eliminating commute times and providing greater flexibility. Employees benefit from professional development opportunities, including virtual training and workshops, designed to enhance skills in remote service delivery and community engagement. Our client provides a supportive virtual team environment where collaboration and mutual respect are paramount. Employees have access to a comprehensive Employee Assistance Program (EAP) offering confidential counseling and support services. We also offer a generous annual leave policy and opportunities for career advancement within the organization. Join a team that is truly making a difference in people's lives, all while enjoying the benefits of a remote work arrangement.