Remote Social Support Facilitator

Placements24; Paarl; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Supportive virtual team

Job summary

Placements24 is seeking a compassionate Remote Social Support Facilitator to join our Community & Social Care team. This fully remote, full-time position supports individuals and families by connecting them with resources, guidance, and ongoing virtual support.

The ideal candidate holds a Bachelor's degree in Social Work, Psychology, or Sociology, with at least 3 years of remote client experience, strong digital communication skills, and the ability to work independently while maintaining high

Qualifications

• Demonstrated ability to provide remote client support and build rapport virtually.
• Excellent verbal and written communication skills with proficiency in digital platforms.
• Strong organizational skills and ability to manage a caseload independently.
• Familiarity with community resources and social service systems.
• Ability to exercise discretion, empathy, and professional judgment.

Responsibilities

• Provide remote social support and guidance to clients through various digital communication channels (phone, video calls, email).
• Facilitate client access to essential community resources, government services, and support programs.
• Conduct remote needs assessments and develop personalized support plans.
• Educate clients on self-advocacy, coping strategies, and available resources.
• Maintain detailed and confidential electronic records of client interactions, progress, and service provision.
• Collaborate with other professionals and agencies to ensure a holistic approach to client care.
• Monitor client progress and follow up regularly to ensure ongoing support and address any emerging needs.
• Develop and deliver virtual workshops or information sessions on relevant topics.
• Stay updated on best practices, policies, and resources within the Community & Social Care sector.
• Uphold the highest standards of ethical conduct and client confidentiality in all remote interactions for South Africa.
• Act as a compassionate advocate for clients, ensuring their voices are heard and needs are met.

Education

Bachelor's degree in Social Work, Psychology, Sociology

Job description

About the Role Our client is seeking a compassionate and experienced Remote Social Support Facilitator to join their dedicated **Community & Social Care** team. This is a fully remote position, enabling you to provide crucial support services to individuals and families from anywhere. Your role will involve facilitating access to resources, offering guidance, and empowering clients to navigate challenges and improve their well-being. This position is ideal for a motivated professional who thrives in an independent work environment and possesses exceptional online communication skills. The opportunity to contribute meaningfully to the lives of others while enjoying the flexibility of remote work makes this a highly desirable role. Join us in extending vital support services to communities through innovative digital channels.

Key Responsibilities

• Provide remote social support and guidance to clients through various digital communication channels (phone, video calls, email).
• Facilitate client access to essential community resources, government services, and support programs.
• Conduct remote needs assessments and develop personalized support plans.
• Educate clients on self-advocacy, coping strategies, and available resources.
• Maintain detailed and confidential electronic records of client interactions, progress, and service provision.
• Collaborate with other professionals and agencies to ensure a holistic approach to client care.
• Monitor client progress and follow up regularly to ensure ongoing support and address any emerging needs.
• Develop and deliver virtual workshops or information sessions on relevant topics.
• Stay updated on best practices, policies, and resources within the **Community & Social Care** sector.
• Uphold the highest standards of ethical conduct and client confidentiality in all remote interactions for **South Africa**.
• Act as a compassionate advocate for clients, ensuring their voices are heard and needs are met.

Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, or a relevant discipline.
• Minimum of 3 years' experience in a social support, counseling, or case management role.
• Demonstrated ability to provide effective remote client support and build rapport virtually.
• Excellent verbal and written communication skills, with proficiency in digital platforms.
• Strong organizational skills and the ability to manage a caseload independently.
• Familiarity with community resources and social service systems.
• Ability to exercise discretion, empathy, and professional judgment.
• Proficiency with virtual meeting software (e.g., Zoom, Teams) and electronic record-keeping systems.
• A dedicated workspace and reliable high-speed internet connection.
• Passion for empowering individuals and communities through accessible support services in **Paarl** or remotely.

Benefits

This fully remote, full-time position offers unparalleled flexibility and work-life balance. Our client provides a competitive salary, ongoing professional development opportunities, and a supportive virtual team. You'll have the autonomy to manage your work schedule effectively while making a profound difference in the lives of clients. This is an excellent opportunity to advance your career in **Community & Social Care** with a leading organization operating across **Western Cape** and **South Africa**.