Remote Senior Social Support Navigator

Placements24; South Africa; Remote; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Medical aid coverage

Retirement annuity fund

Generous paid time off

Job summary

Placements24 is seeking a Remote Senior Social Support Navigator for a fully remote role. You will guide clients through social services, advocate for their needs, and ensure access to community resources from home.

This senior position emphasizes empathy, advocacy, and virtual collaboration across care networks. The role requires a Master’s in a related field and at least 6 years in social work or case management, with strong crisis intervention and digital communication skills.

Qualifications

• Master's degree in Social Work, Psychology, Counseling, or a related field.
• Minimum of 6 years of progressive experience in social work, case management, or community support.

Responsibilities

• Provide expert guidance to clients navigating social services, healthcare, and community resources via virtual channels.
• Conduct needs assessments remotely to understand client circumstances and required support.
• Develop personalized action plans and assist clients in accessing relevant services and programs.
• Act as primary point of contact and advocate for clients, ensuring rights and needs are met.
• Maintain detailed confidential client records using a secure digital platform.
• Collaborate with service providers and community organizations for referrals and transitions of care.
• Offer emotional support and guidance to clients facing challenging situations.
• Contribute to development of online resources and materials for clients and staff.
• Mentor junior support navigators on remote client engagement best practices.
• Stay updated on social policies and programs for remote support delivery.

Skills

Virtual communication

Active listening

Interpersonal skills

Crisis intervention

Remote rapport building

Education

Master's degree in Social Work/Psychology/Counseling

Tools

Case management software

Online collaboration platforms

Job description

About the Role Our client, a forward-thinking organization at the forefront of digital social care, is actively seeking a highly experienced and empathetic Remote Senior Social Support Navigator . This fully remote position is ideal for a seasoned professional passionate about connecting individuals with vital community resources and support services from the comfort of their homes. You will be responsible for guiding clients through complex systems, advocating for their needs, and ensuring they receive the best possible assistance. This role demands exceptional communication skills, a profound understanding of social welfare, and the ability to build rapport virtually. Join a team that is leveraging technology to expand access to care and make a significant difference in people's lives, regardless of their geographical location. This is a remote-first role designed for maximum flexibility and impact.

Key Responsibilities

• Provide expert guidance and support to clients navigating social services, healthcare systems, and community resources via virtual channels (phone, video calls, email, chat).
• Conduct thorough needs assessments remotely to understand client circumstances and required support.
• Develop personalized action plans and assist clients in accessing relevant services, benefits, and programs.
• Act as a primary point of contact and advocate for clients, ensuring their rights and needs are met.
• Maintain detailed and confidential client records using our secure digital platform.
• Collaborate with a network of service providers and community organizations to facilitate referrals and seamless transitions of care.
• Offer emotional support and guidance to clients facing challenging situations.
• Contribute to the development of online resources and support materials for clients and staff.
• Mentor and provide guidance to junior support navigators on best practices in remote client engagement.
• Stay abreast of current social policies, community programs, and best practices in remote support delivery.

Requirements

• Master's degree in Social Work, Psychology, Counseling, or a related field.
• Minimum of 6 years of progressive experience in social work, case management, or community support, with significant experience in client advocacy and guidance.
• Demonstrated expertise in navigating diverse social welfare systems and community resources.
• Exceptional virtual communication, active listening, and interpersonal skills.
• Proven ability to build trust and rapport with clients remotely.
• Proficiency with digital communication tools, case management software, and online collaboration platforms.
• Strong organizational and time-management skills, with the ability to work autonomously.
• Experience in crisis intervention and de-escalation techniques is highly desirable.
• A genuine passion for helping others and a commitment to social justice principles.
• Must have a reliable internet connection and a dedicated home office setup.

Benefits

Our client offers a highly competitive salary of R per annum, recognizing the senior level of this role and the required expertise. As a fully remote position, you benefit from the flexibility and autonomy of working from home. Comprehensive benefits include medical aid coverage, a retirement annuity fund, and generous paid time off, including annual leave and sick leave. Our client invests in its employees' professional development with access to ongoing training, virtual workshops, and opportunities for leadership growth. Join a pioneering team that is shaping the future of remote social care and making a profound impact on individuals' lives across various communities. This is an opportunity to redefine your career path with flexibility and purpose.