Remote Support Navigator - Community Services

Placements24; Upington; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Professional development

Impactful organization

Virtual team collaboration

Job summary

Placements24 is seeking a remote Support Navigator to guide clients in accessing community services across South Africa. You will act as the primary contact, assess needs remotely, and connect individuals and families with resources and government programs.

The ideal candidate has a relevant qualification and at least two years in social services, with strong digital communication skills for remote engagement.

Qualifications

• Relevant qualification in Social Work, Community Development, Public Health, or related field.
• Minimum of 2 years in community support, social services, or client navigation.
• Experience assisting individuals with accessing services.
• Proficient with digital communication tools, CRM software, and online research.
• Strong verbal and written communication for remote engagement.
• Empathetic, client-centered approach and ability to work remotely.

Responsibilities

• Provide virtual guidance and support to clients seeking community and social services.
• Assist clients in navigating complex service systems and completing applications.
• Conduct needs assessments remotely to understand client requirements and challenges.
• Connect clients with local resources, support groups, and government agencies.
• Maintain accurate, confidential client records using online case management systems.
• Offer information and emotional support in a professional, empathetic manner.
• Troubleshoot access issues and provide timely follow-up.
• Stay updated on available community resources and program changes.
• Collaborate with team members and supervisors through virtual channels.
• Adhere to privacy policies and ethical standards in all interactions.

Skills

Empathy

Remote communication

Active listening

Problem solving

Time management

Education

Relevant qualification in Social Work, Community Development, Public Health, or related field

Tools

CRM software

Online research tools

Digital communication tools

Job description

About the Role

Our client is a progressive organization dedicated to providing essential community support services through innovative digital solutions. We are seeking a highly motivated Remote Support Navigator to join our virtual team. This is a fully remote position, allowing you to leverage your skills to assist individuals and families in accessing vital resources and support networks from anywhere in South Africa . You will act as a primary point of contact, guiding clients through available services, providing information, and facilitating connections. The ideal candidate is empathetic, resourceful, tech-savvy, and possesses excellent communication skills for remote interaction. This role offers a unique opportunity to contribute meaningfully to community well-being while enjoying the flexibility of a remote career, supporting individuals in areas including Upington and beyond.

Key Responsibilities

• Provide virtual guidance and support to clients seeking community and social services.
• Assist clients in navigating complex service systems and completing necessary applications.
• Conduct needs assessments remotely to understand client requirements and challenges.
• Connect clients with appropriate local resources, support groups, and government agencies.
• Maintain accurate and confidential client records using online case management systems.
• Offer information and emotional support in a professional and empathetic manner.
• Troubleshoot issues related to service access and provide timely follow-up.
• Stay updated on available community resources and program changes.
• Collaborate with team members and supervisors through virtual communication channels.
• Ensure adherence to privacy policies and ethical standards in all client interactions.

Requirements

• A relevant qualification in Social Work, Community Development, Public Health, or a related field.
• Minimum of 2 years of experience in a community support, social services, or client navigation role.
• Demonstrated experience in assisting individuals with accessing services.
• Excellent proficiency with digital communication tools, CRM software, and online research.
• Strong verbal and written communication skills tailored for remote engagement.
• Exceptional active listening and problem-solving abilities.
• Ability to work independently, manage time effectively, and maintain focus in a remote environment.
• High level of empathy and a commitment to client-centered support.
• Reliable internet connection and a suitable home office environment.
• Understanding of common social challenges faced by various demographic groups.

Benefits

• Fully remote work position offering significant flexibility.
• Competitive salary and comprehensive benefits package.
• Opportunity to work with an innovative and impactful organization.
• Professional development opportunities in remote service delivery.
• Be part of a dedicated virtual team committed to community support.
• Contribute to improving lives across South Africa .