Remote Social Support Navigator

Placements24; Bloemfontein; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Fully remote position

Competitive salary and benefits

Training and professional development

Career growth opportunities

Paid leave

Job summary

Placements24 is seeking a compassionate Remote Social Support Navigator to join our dedicated team. You will guide clients through social services, arrange access to housing, healthcare, and employment resources, and advocate for their needs in a virtual setting.

The role emphasizes client empowerment, empathetic communication, and strong organizational skills to manage a remote caseload and maintain confidential records while delivering high-quality support to residents of Bloemfontein and the

Qualifications

• Experience navigating social welfare systems and linking clients to resources.
• Excellent virtual communication and active listening abilities.
• Strong organizational skills with meticulous attention to detail.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Conduct virtual needs assessments to identify client challenges.
• Provide guidance to access social services, housing, healthcare, and employment aid.
• Assist clients with applications and documentation for programs.
• Coordinate with providers and government agencies on clients' behalf.
• Maintain an up-to-date database of community resources.
• Offer emotional support and encouragement throughout the journey.
• Track progress and follow up to ensure positive outcomes.
• Keep confidential client records with data integrity.
• Respond to inquiries via phone, email, and video calls.
• Identify barriers to access and provide improvement feedback.

Skills

Empathy

Active listening

Virtual communication

Problem-solving

Organizational skills

Data privacy

Education

Social Work

Psychology

Community Development

Related field

Tools

CRM systems

Video conferencing tools

Online research

Job description

About the Role

Our client is seeking a compassionate and highly organized Remote Social Support Navigator to join their dedicated team. This role is pivotal in assisting individuals and families in accessing crucial social services and resources, all conducted virtually. You will act as a guide and advocate, helping clients navigate complex systems and overcome barriers to support. The ideal candidate possesses strong empathy, excellent problem-solving skills, and a comprehensive knowledge of available social programs. Working remotely, you will play a key role in enhancing community well‑being across Bloemfontein, Free State . This is an excellent opportunity for a self‑motivated individual passionate about making a difference.

Key Responsibilities

• Conduct virtual needs assessments to understand client challenges and requirements.
• Provide personalized guidance and support to help clients access social services, healthcare, housing, and employment assistance.
• Assist clients in completing applications and required documentation for various programs.
• Liaise with service providers and government agencies on behalf of clients to facilitate access.
• Develop and maintain an up-to-date database of community resources and services.
• Offer emotional support and encouragement to clients throughout their journey.
• Track client progress and follow up to ensure successful outcomes.
• Maintain confidential client records and ensure data integrity.
• Respond to client inquiries promptly and professionally via phone, email, and video calls.
• Identify systemic barriers to service access and provide feedback for improvement.

Requirements

• A qualification in Social Work, Psychology, Community Development, or a related field.
• A minimum of 3 years of experience in case management, social services, or a client support role.
• Proven experience in navigating social welfare systems and connecting individuals with resources.
• Excellent virtual communication, active listening, and empathetic skills.
• Strong organizational abilities and meticulous attention to detail.
• Proficiency with virtual communication tools, CRM systems, and online research.
• Ability to work independently, manage a caseload remotely, and maintain high levels of professionalism.
• Knowledge of social services available in Bloemfontein, Free State is advantageous.
• Resilience and the ability to handle sensitive information with discretion.
• A commitment to empowering individuals and fostering self‑sufficiency.

Benefits

• This fully remote position offers exceptional flexibility, allowing you to work from home and maintain a healthy work‑life balance.
• Our client provides a competitive salary and benefits package designed to support remote employees.
• You will receive comprehensive training on our virtual service delivery model and ongoing professional development opportunities.
• Join an organization that is committed to making a significant positive impact in the Bloemfontein, Free State community through accessible support services.
• Our client fosters a supportive virtual team culture and provides the necessary tools and technology for success.
• This role in Bloemfontein offers a rewarding career focused on client empowerment and community upliftment.
• Paid leave and opportunities for career growth are included.