Remote Social Support Navigator

Placements24; East London; Hybrid; ZAR 260,000 - 420,000; Full time

Benefits offered by this job

Fully remote role

Home office stipend

Professional development

Onboarding & training

Job summary

Placements24 is seeking a Remote Social Support Navigator to empower clients in the East London and Eastern Cape region by connecting them with housing, healthcare, employment and financial resources.

You will assess needs, guide clients through complex systems, and maintain confidential case records remotely, coordinating with local partners to ensure access to essential services.

Qualifications

• A relevant qualification in Social Work, Community Development, Human Services, or a related field.
• 2-3 years of experience in case management, social support, or community outreach.
• Strong understanding of social welfare systems and resources in Eastern Cape/East London.

Responsibilities

• Conduct comprehensive assessments of clients' social support needs (housing, health, employment, finances).
• Provide guidance to navigate community resources and services.
• Educate clients on programs, eligibility criteria and application processes.
• Assist clients in completing forms and applications for services.
• Maintain regular contact via phone, email, and video conferencing to monitor progress.
• Collaborate with service providers to advocate for client needs and coordinate services.
• Document client interactions and progress in the client management system.
• Identify gaps in service provision and provide feedback for program improvement.
• Stay updated on local social services and referral pathways.

Skills

Active listening

Interpersonal skills

Remote communication

Case management

Education

Relevant qualification in Social Work / Human Services / Community Development

Tools

CRM software

Video conferencing

Microsoft Office

Job description

About the Role

Our client is actively recruiting for a Remote Social Support Navigator to join their innovative service delivery team, supporting individuals and families in the East London and surrounding Eastern Cape areas. This is a fully remote position focused on empowering clients by connecting them with essential social services, resources, and support networks. You will act as a primary point of contact, conducting needs assessments, providing information, and guiding clients through complex systems to access aid for housing, healthcare, employment, and financial assistance. This role is perfect for a motivated individual passionate about facilitating access to support and making a difference from a remote work environment.

Key Responsibilities

• Conducting comprehensive assessments of clients' social support needs, including housing, health, employment, and financial stability.
• Providing personalized guidance and support to help clients navigate and access relevant community resources and social services.
• Educating clients about available programs, eligibility criteria, and application processes.
• Assisting clients in completing necessary forms and applications for services.
• Maintaining regular contact with clients via phone, email, and video conferencing to monitor progress and provide ongoing support.
• Collaborating with service providers and community organizations to advocate for client needs and facilitate service coordination.
• Documenting all client interactions, assessments, and progress notes accurately and confidentially in the client management system.
• Identifying gaps in service provision and providing feedback to management for program improvement.
• Maintaining up-to-date knowledge of local social services, resources, and referral pathways.

Requirements

• A relevant qualification in Social Work, Community Development, Human Services, or a related field.
• A minimum of 2-3 years of experience in case management, social support, or community outreach.
• Strong understanding of social welfare systems and available resources within the Eastern Cape , particularly around East London .
• Excellent interpersonal, communication, and active listening skills.
• Proficiency in using virtual communication tools (phone, email, video conferencing) and digital record-keeping systems.
• Ability to work autonomously, manage time effectively, and prioritize tasks in a remote setting.
• Empathy, patience, and a client-centered approach.
• A reliable internet connection and a dedicated, private workspace for confidential client interactions.
• Ability to explain complex information clearly and concisely.

Benefits

This position offers a competitive annual salary and the significant benefit of being a fully remote role, promoting an excellent work-life balance. Our client provides comprehensive onboarding and ongoing training to ensure you are equipped for success. You will join a supportive virtual team and have access to professional development opportunities. The role includes a stipend for home office expenses and technology requirements. This is an ideal opportunity for a dedicated professional seeking to expand their impact in social support services from the comfort of their home, serving the East London community.