Remote Community Advocate - Eastern Cape

Placements24; Gqeberha; Hybride; ZAR 320 000 - 460 000; Plein temps

Avantages offerts par ce poste

Remote work from home

Résumé du poste

Placements24 is recruiting a Remote Community Advocate for a national non-profit focused on improving access to social services in the Eastern Cape. This fully remote role involves engaging communities via digital channels, guiding clients through welfare programs, and maintaining secure case records from a home office.

The ideal candidate has a relevant qualification in social sciences and at least two years in social support or advocacy, with strong communication and digital skills for remote

Qualifications

• 2+ years in social support, advocacy, or client service.
• Strong written and verbal communication.
• Proficient with video conferencing tools (Zoom/Teams) and email.

Responsabilités

• Conduct remote outreach with individuals and community groups via phone, email, and video.
• Provide information and support on accessing social services, benefits, and resources.
• Assist clients in navigating application processes and understanding program requirements.
• Identify community needs and emerging issues through remote consultations.
• Develop and disseminate informative content (FAQs, guides) for community members.
• Maintain confidential client records in a secure digital environment.
• Collaborate with internal teams and partner organisations to facilitate referrals.
• Advocate for clients' needs within the framework of social service systems.
• Participate in virtual team meetings and contribute to program development.

Formation

Bachelor's in Social Work

Outils

CRM software

Description du poste

About the Role Our client, a progressive national non-profit organisation dedicated to enhancing access to essential social services, is seeking a motivated and self-driven Remote Community Advocate to join their expanding team. This fully remote position requires an individual who can effectively engage with individuals and communities across the Eastern Cape via digital platforms and remote communication tools. You will be instrumental in providing information, support, and guidance on accessing various social welfare programs and resources. The ideal candidate is a proactive communicator, tech-savvy, and possesses a strong understanding of the social and economic challenges faced by residents in the Eastern Cape . This role is perfect for someone who thrives in an independent work environment and is passionate about empowering underserved populations from the comfort of their home office. You will play a crucial role in bridging the gap between communities and the support systems they need.

Key Responsibilities

• Conduct remote outreach and engagement with individuals and community groups via phone, email, and video conferencing.
• Provide information and support to clients on accessing social services, benefits, and community resources relevant to the Eastern Cape .
• Assist clients in navigating application processes and understanding program requirements.
• Identify community needs and emerging issues through remote consultations and feedback mechanisms.
• Develop and disseminate informative content (e.g., FAQs, guides) to support community members.
• Maintain accurate and confidential client records within a secure digital environment.
• Collaborate with internal teams and partner organisations to facilitate service referrals.
• Advocate for clients' needs within the framework of existing social service systems.
• Participate in virtual team meetings and contribute to program development discussions.
• Stay updated on social welfare policies and available resources within the Eastern Cape and nationally.

Requirements

• A relevant qualification in Social Work, Community Development, Social Sciences, or a related discipline.
• Proven experience (2+ years) in a social support, advocacy, community outreach, or client service role.
• Exceptional communication skills, both written and verbal, with the ability to convey complex information clearly and empathetically.
• Strong digital literacy, including proficiency in video conferencing tools (Zoom, Teams), email, and online collaboration platforms.
• Demonstrated ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• Understanding of the socio-economic landscape and common challenges in the Eastern Cape .
• High level of personal organisation and attention to detail.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• A reliable internet connection and a suitable home office setup are required.
• Experience with case management software or CRM systems is a plus.

Benefits

• This fully remote position offers a competitive annual salary and the flexibility to work from anywhere within South Africa, provided you can effectively serve the Eastern Cape region.
• Our client provides opportunities for remote professional development and access to a supportive virtual team environment.
• You will have the chance to make a significant difference in people's lives without the need for daily commuting.
• Embrace a modern approach to community support and contribute to impactful social change across the Eastern Cape .