Remote Community Care Specialist - National

Placements24; Paarl; Remote; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Professional development

Nationwide impact

Supportive virtual team

Job summary

Placements24 seeks a Remote Community Care Specialist to join a nationwide support network in South Africa. This fully remote role guides individuals to social and health services via phone, email, and video, across the country.

The ideal candidate holds a relevant qualification in Social Work or related field, with at least four years in community support and strong communication, digital literacy, and independent remote work capabilities.

Qualifications

• A relevant qualification in Social Work, Community Development, Psychology, or related field.
• Minimum of 4 years in community support, social services, or case management, with proven remote client interaction.
• Ability to assess needs and develop support plans in a virtual environment.
• Excellent verbal and written communication skills, with strong digital literacy.
• Proficiency in using video conferencing platforms (Zoom, Teams) and CRM/case management software.
• Strong understanding of SA social welfare, healthcare, and community support systems.

Responsibilities

• Provide remote, person-centred support and guidance to clients via phone, video conferencing, and email.
• Conduct virtual needs assessments to identify client challenges and requirements.
• Assist clients in navigating and accessing social, health, and community services nationally.
• Develop personalised action plans and provide follow-up support to achieve goals.
• Maintain accurate and confidential client records using the organisation's digital case management system.
• Research and stay updated on available resources and support programs across regions.
• Act as a liaison between clients and service providers, facilitating communication and referrals.
• Develop and deliver online workshops or information sessions on relevant topics.
• Collaborate with internal teams and external partners through virtual channels.
• Troubleshoot and problem-solve client issues, offering practical solutions with empathy.

Skills

Remote communication

Empathy

Digital literacy

Client engagement

Education

Bachelor's in Social Work or related field

Tools

CRM/case management software

Zoom/Teams video conferencing

Job description

About the Role

Our client is seeking a highly motivated and experienced Remote Community Care Specialist to join their nationwide support network. This is a fully remote position, offering the flexibility to work from anywhere within South Africa. You will be instrumental in providing essential support and guidance to individuals and families across various communities, acting as a primary point of contact for accessing crucial social and health services. The role demands a proactive, empathetic, and resourceful individual capable of understanding diverse needs and facilitating effective solutions remotely. You will leverage digital platforms, virtual communication tools, and your extensive knowledge of community resources to empower clients and improve their well-being. This is an exciting opportunity to contribute to a significant social impact initiative without geographical limitations. The ideal candidate will possess exceptional communication skills, a deep understanding of social support systems, and the ability to work independently in a remote setting. Your expertise will be vital in extending the reach of our client's services to underserved populations throughout the country. We are looking for an individual who is passionate about making a difference and adept at remote client engagement and support strategies.

Key Responsibilities

• Provide remote, person-centred support and guidance to clients via phone, video conferencing, and email.
• Conduct virtual needs assessments to identify client challenges and requirements.
• Assist clients in navigating and accessing a wide range of social, health, and community services nationally.
• Develop personalised action plans and provide follow-up support to ensure clients achieve their goals.
• Maintain accurate and confidential client records using the organisation's digital case management system.
• Research and stay updated on available resources and support programs across different regions of South Africa.
• Act as a liaison between clients and various service providers, facilitating communication and referrals.
• Develop and deliver online workshops or information sessions on relevant topics.
• Collaborate effectively with internal teams and external partners through virtual channels.
• Troubleshoot and problem-solve client issues, offering practical solutions and empathetic support.

Requirements

• A relevant qualification in Social Work, Community Development, Psychology, or a related field.
• Minimum of 4 years of experience in community support, social services, or case management, with proven remote client interaction.
• Demonstrated ability to effectively assess needs and develop support plans in a virtual environment.
• Excellent verbal and written communication skills, with strong digital literacy.
• Proficiency in using video conferencing platforms (e.g., Zoom, Teams) and CRM/case management software.
• Strong understanding of South Africa's social welfare, healthcare, and community support systems.
• Self-motivated, organised, and able to manage time effectively in a remote work setting.
• High level of empathy, patience, and a commitment to client confidentiality.
• Ability to work independently and as part of a distributed team.
• Access to a stable internet connection and a suitable remote work environment.

Benefits

• Fully remote working arrangement, offering maximum flexibility and work-life balance.
• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and upskilling in remote service delivery.
• The chance to impact communities nationwide from the convenience of your home office.
• A supportive and collaborative virtual team culture.
• Contribution to a leading organisation at the forefront of accessible community care.