Social Support Facilitator - Remote

Placements24; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Home office allowance

Professional development

Supervision access

Job summary

Placements24 is seeking a compassionate Social Support Facilitator to join its fully remote team serving the East London community. The role focuses on guiding individuals and families through social challenges, using digital tools to assess needs, design support plans, and connect clients with services.

You will provide empathetic counseling via virtual channels, maintain confidential records, and advocate for clients' rights.

Qualifications

• Degree or relevant qualification in Social Work, Psychology, or related field.
• Experience in social support, counseling, or case management.
• Strong understanding of social issues and community resources.
• Excellent remote communication and listening skills; able to work independently.

Responsibilities

• Conduct remote assessments of clients' social and emotional needs.
• Develop personalized remote support plans.
• Facilitate access to community resources and services.
• Provide empathetic counseling through virtual channels.
• Maintain confidential client records using digital systems.
• Advocate for clients' needs within relevant systems.

Skills

Active listening

Empathy

Communication skills

Remote counseling

Education

Degree in Social Work or related field

Tools

Video conferencing platforms

Case management software

Job description

About the Role

Our client is seeking a compassionate and skilled Social Support Facilitator to join their fully remote team, dedicated to serving the East London community. This role focuses on providing essential guidance, resources, and emotional support to individuals and families facing various social challenges. You will leverage digital communication tools to assess needs, develop support plans, and connect clients with appropriate services, fostering resilience and improving well-being. This is a rewarding opportunity to make a significant positive impact from a remote setting, contributing to community welfare and individual empowerment across the Eastern Cape .

Key Responsibilities

• Conduct remote assessments to understand the social and emotional needs of clients.
• Develop personalized support plans tailored to individual client circumstances.
• Facilitate access to community resources, social services, and support networks.
• Provide empathetic counseling and support through virtual communication channels.
• Maintain accurate, confidential client records and track progress using secure digital systems.
• Advocate for clients' needs and rights within relevant systems.

Requirements

• Degree or relevant qualification in Social Work, Psychology, or a related social science field.
• Previous experience in social support, counseling, or case management.
• Strong understanding of social issues and available community support systems.
• Excellent active listening, communication, and interpersonal skills suitable for remote interaction.
• Proficiency with virtual meeting platforms and digital case management tools.
• Ability to work independently, manage time effectively, and maintain professional boundaries remotely.

Benefits

• Competitive annual salary and performance-based incentives.
• Fully remote position with flexible working arrangements.
• Allowance for home office expenses.
• Opportunities for professional development and continuous learning.
• Supportive virtual team and access to regular supervision.