Remote Community Care Specialist - National

Placements24; Stellenbosch; Hybrid; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Fully remote working arrangement

Competitive salary and benefits

Professional development opportunities

Nationwide impact and supportive team

Job summary

Placements24 is seeking a Remote Community Care Specialist to join its nationwide support network in South Africa. You will provide remote, person-centred guidance and assist clients in accessing social and health services.

The role requires empathy, independent work, and proficiency with virtual tools. Responsibilities include virtual needs assessments, developing action plans, and maintaining confidential client records.

Qualifications

• A qualification in Social Work, Community Development, Psychology or related field.
• Minimum 4 years in community support, social services, or case management with remote interaction.
• Proven ability to assess needs and develop virtual support plans.
• Excellent verbal and written communication; strong digital literacy.

Responsibilities

• Provide remote, person-centred support via phone, video, and email.
• Conduct virtual needs assessments to identify client challenges.
• Assist clients in navigating social, health, and community services nationally.
• Develop personalized action plans and follow up to achieve goals.
• Maintain accurate client records in the digital case management system.
• Research resources and stay updated on regional programs across SA.
• Act as liaison between clients and service providers; coordinate referrals.
• Deliver online workshops or information sessions on relevant topics.
• Collaborate with internal teams and external partners virtually.
• Troubleshoot and resolve client issues with empathy.

Skills

Verbal communication

Written communication

Digital literacy

Remote client interaction

Empathy

Education

Bachelor's degree in Social Work or related

Tools

Zoom/Video conferencing

CRM/case management software

Job description

About the Role

Our client is seeking a highly motivated and experienced Remote Community Care Specialist to join their nationwide support network. This is a fully remote position, offering the flexibility to work from anywhere within South Africa. You will be instrumental in providing essential support and guidance to individuals and families across various communities, acting as a primary point of contact for accessing crucial social and health services. The role demands a proactive, empathetic, and resourceful individual capable of understanding diverse needs and facilitating effective solutions remotely. You will leverage digital platforms, virtual communication tools, and your extensive knowledge of community resources to empower clients and improve their well-being. This is an exciting opportunity to contribute to a significant social impact initiative without geographical limitations. The ideal candidate will possess exceptional communication skills, a deep understanding of social support systems, and the ability to work independently in a remote setting. Your expertise will be vital in extending the reach of our client's services to underserved populations throughout the country. We are looking for an individual who is passionate about making a difference and adept at remote client engagement and support strategies.

Key Responsibilities

• Provide remote, person-centred support and guidance to clients via phone, video conferencing, and email.
• Conduct virtual needs assessments to identify client challenges and requirements.
• Assist clients in navigating and accessing a wide range of social, health, and community services nationally.
• Develop personalized action plans and provide follow-up support to ensure clients achieve their goals.
• Maintain accurate and confidential client records using the organisation's digital case management system.
• Research and stay updated on available resources and support programs across different regions of South Africa.
• Act as a liaison between clients and various service providers, facilitating communication and referrals.
• Develop and deliver online workshops or information sessions on relevant topics.
• Collaborate effectively with internal teams and external partners through virtual channels.
• Troubleshoot and problem-solve client issues, offering practical solutions and empathetic support.

Requirements

• A relevant qualification in Social Work, Community Development, Psychology, or a related field.
• Minimum of 4 years of experience in community support, social services, or case management, with proven remote client interaction.
• Demonstrated ability to effectively assess needs and develop support plans in a virtual environment.
• Excellent verbal and written communication skills, with strong digital literacy.
• Proficiency in using video conferencing platforms (e.g., Zoom, Teams) and CRM/case management software.
• Strong understanding of South Africa's social welfare, healthcare, and community support systems.
• Self-motivated, organised, and able to manage time effectively in a remote work setting.
• High level of empathy, patience, and a commitment to client confidentiality.
• Ability to work independently and as part of a distributed team.
• Access to a stable internet connection and a suitable remote work environment.

Benefits

• Fully remote working arrangement, offering maximum flexibility and work-life balance.
• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and upskilling in remote service delivery.
• The chance to impact communities nationwide from the convenience of your home office.
• A supportive and collaborative virtual team culture.
• Contribution to a leading organisation at the forefront of accessible community care.