Remote Social Support Coordinator

Placements24; Bellville; Hybrid; ZAR 300,000 - 480,000; Full time

Job summary

Placements24 is seeking a dedicated Remote Social Support Coordinator to join our expanding operations. This fully remote role focuses on coordinating and delivering essential social support services to clients nationwide, helping them access resources and assistance from home.

You will manage caseloads, conduct virtual needs assessments, facilitate access to services, and develop personalised support plans while maintaining detailed records and collaborating with remote providers.

Qualifications

• Bachelor's degree in Social Work, Psychology, Counselling, or related field.
• Minimum of 4 years of direct social work, case management, or community support.
• Ability to conduct client assessments and develop remote support plans.
• Strong knowledge of social service delivery models and resource navigation.
• Excellent virtual communication, active listening, and interpersonal skills.
• Proficient with video conferencing tools, CRM software, and office apps.
• Self-discipline, organisation, and time management for remote work.
• Ability to work autonomously with strong collaboration.
• Stable internet connection and dedicated home office setup.

Responsibilities

• Manage a caseload of clients, conducting needs assessments via virtual platforms.
• Coordinate and facilitate access to social services, healthcare, financial aid, and other support resources.
• Provide remote guidance, information, and advocacy to clients through video calls, phone, and email.
• Develop and implement personalised support plans tailored to individual client circumstances.
• Maintain detailed and accurate electronic client records and progress notes.
• Collaborate with a network of remote service providers and community organisations to ensure comprehensive care.
• Respond to client inquiries and concerns promptly and professionally.
• Participate in virtual team meetings and contribute to the development of remote support strategies.
• Ensure adherence to privacy and confidentiality policies in a remote setting.

Skills

Virtual communication

Active listening

Interpersonal skills

Time management

Autonomy

Collaboration

Education

Bachelor's degree in Social Work, Psychology, Counselling, or related field

Tools

Video conferencing tools (Zoom, Teams)

CRM software

Office applications

Job description

About the Role

Our client is seeking a dedicated and proactive Remote Social Support Coordinator to join their expanding operations. This is a fully remote position, allowing you to contribute to the well-being of individuals from the comfort of your own home. The role focuses on coordinating and delivering vital social support services to a diverse clientele, ensuring they have access to the resources and assistance they need. You will be a key point of contact, managing caseloads, facilitating access to services, and providing essential guidance. This is an exceptional opportunity for a motivated professional to leverage technology to provide impactful support, bridging geographical barriers and extending our client's reach. If you are passionate about social care and thrive in an independent, remote work environment, this role in **Centurion** offers significant professional growth and the chance to make a meaningful difference nationwide.

Key Responsibilities

• Manage a caseload of clients, conducting needs assessments via virtual platforms.
• Coordinate and facilitate access to social services, healthcare, financial aid, and other support resources.
• Provide remote guidance, information, and advocacy to clients through video calls, phone, and email.
• Develop and implement personalised support plans tailored to individual client circumstances.
• Maintain detailed and accurate electronic client records and progress notes.
• Collaborate with a network of remote service providers and community organisations to ensure comprehensive care.
• Respond to client inquiries and concerns promptly and professionally.
• Participate in virtual team meetings and contribute to the development of remote support strategies.Ensure adherence to all privacy and confidentiality policies in a remote setting.

Requirements

• Bachelor's degree in Social Work, Psychology, Counselling, or a closely related field.
• A minimum of 4 years of direct experience in social work, case management, or community support.
• Proven ability to conduct client assessments and develop support plans remotely.
• Strong understanding of social service delivery models and resource navigation.
• Excellent virtual communication, active listening, and interpersonal skills.
• Proficiency in using video conferencing tools (Zoom, Teams, etc.), CRM software, and standard office applications.
• High degree of self-discipline, organisation, and time management for remote work.
• Ability to work autonomously while maintaining strong collaborative relationships.
• A stable internet connection and a dedicated home office setup are essential.

Benefits

• Fully remote work arrangement offering flexibility and work-life balance.
• Competitive salary and potential for performance-based bonuses.
• Opportunities for advanced training in digital social work practices.
• Access to a robust online professional development program.
• Contribution to a forward-thinking organisation expanding its remote service capabilities.
• Reimbursement for home office expenses.