Remote Social Support Coordinator

Placements24; Durban; Hybrid; ZAR 320,000 - 420,000; Full time

Benefits offered by this job

Remote work

Bonus potential

Medical aid

Provident fund

Professional development

Company equipment

Flexible hours

Job summary

Placements24 is seeking a Remote Social Support Coordinator to join a growing virtual team. You will connect individuals with resources, provide guidance, and facilitate support networks entirely online from a home office.

The role requires empathy, strong digital communication, and the ability to work independently in a fully remote setting across KwaZulu-Natal and beyond. A relevant degree and at least 2 years of experience are expected.

Qualifications

• Bachelor’s degree in Social Work, Counseling, Psychology, or related field.
• At least 2 years of experience in social support, counseling, or case management.
• Proven ability to provide effective support remotely using digital tools.
• Excellent written and verbal communication with strong virtual interpersonal abilities.
• Proficiency with video conferencing software (Zoom/Teams), CRM systems, and digital platforms.
• High self-discipline, organization, and time management for remote work.

Responsibilities

• Coordinate and deliver remote support services to clients via phone, video calls, and secure messaging platforms.
• Conduct online needs assessments and develop personalized support strategies.
• Research, identify, and connect clients with relevant online and community-based resources.
• Provide emotional support, encouragement, and information to clients navigating life challenges.
• Maintain detailed digital client records and track progress towards goals.
• Facilitate online group sessions or support forums for clients.
• Collaborate with the remote team and external service providers through digital communication tools.
• Ensure client confidentiality and adhere to data protection regulations.
• Stay updated on available resources and best practices in remote social support.
• Offer technical assistance to clients to access digital services.

Skills

Remote communication

Empathy

Time management

Organization

Education

Bachelor's degree in Social Work, Counseling, Psychology, or related field

Tools

Zoom

MS Teams

CRM systems

Job description

About the Role

Our client, a forward-thinking organization committed to accessible social support, is seeking a dedicated Remote Social Support Coordinator to join their expanding virtual team. This role is designed for individuals passionate about making a difference from the comfort of their home office. You will be instrumental in connecting individuals in need with essential resources, providing guidance, and facilitating support networks entirely online. This position requires exceptional organizational skills, a deep empathy for others, and the ability to navigate digital platforms effectively. As a fully remote position, we are looking for self-motivated individuals who thrive in an independent work environment and are committed to delivering outstanding support services across KwaZulu-Natal and beyond. This is a unique opportunity to be part of a growing, digitally-focused social care initiative.

Key Responsibilities

• Coordinate and deliver remote support services to clients via phone, video calls, and secure messaging platforms.
• Conduct online needs assessments and develop personalized support strategies.
• Research, identify, and connect clients with relevant online and community-based resources.
• Provide emotional support, encouragement, and information to clients navigating various life challenges.
• Maintain detailed digital client records and track progress towards goals.
• Facilitate online group sessions or support forums for clients.
• Collaborate with the remote team and external service providers through digital communication tools.
• Ensure client confidentiality and adhere to data protection regulations.
• Stay updated on available resources and best practices in remote social support.
• Offer technical assistance to clients as needed to access digital services.

Requirements

• Bachelor's degree in Social Work, Counseling, Psychology, or a related field.
• At least 2 years of experience in a social support, counseling, or case management role.
• Proven ability to provide effective support remotely using digital tools.
• Excellent written and verbal communication skills, with strong virtual interpersonal abilities.
• Proficiency with video conferencing software (e.g., Zoom, Teams), CRM systems, and digital communication platforms.
• High level of self-discipline, organization, and time management skills for remote work.
• Empathy, patience, and a non-judgmental attitude.
• Ability to work independently and proactively manage workload.
• Access to a reliable internet connection and a private, quiet workspace.
• Familiarity with resources relevant to the KwaZulu-Natal region is advantageous.

Benefits

• A competitive annual salary with potential for bonuses based on performance.
• Opportunity to work entirely remotely, offering flexibility and autonomy.
• Contribution to medical aid and provident fund.
• Access to continuous professional development and online training.
• A supportive and inclusive remote team culture.
• Company-provided equipment and software licenses.
• Flexible working hours within agreed-upon core periods.
• Direct impact on improving lives through accessible digital support.