Community Support Navigator

Placements24; Bloemfontein; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Placements24 is seeking a compassionate Community Support Navigator in Bloemfontein to connect vulnerable individuals with housing, healthcare, food security, employment and legal aid.

You will assess needs, develop action plans, maintain resources, document interactions, and advocate with service providers to support progress and self-sufficiency.

Qualifications

• Experience in social work, case management, or related field.
• Knowledge of Bloemfontein social services and resources.
• Excellent interpersonal and active listening skills.
• Ability to manage caseloads independently and prioritize tasks.
• Proficiency with computers for record-keeping and communication.
• Understanding of confidentiality and ethical practices in social service delivery.
• Driver's license and access to reliable transportation.

Responsibilities

• Conduct comprehensive needs assessments with clients to identify challenges and support requirements.
• Provide individualized guidance to access housing, healthcare, food security, and employment services.
• Develop personalized action plans with clients to improve self-sufficiency.
• Maintain up-to-date knowledge base of community resources and referral pathways in Bloemfontein.
• Facilitate referrals and assist clients with applications and documentation.
• Advocate for clients with service providers and government agencies.
• Monitor progress and follow up to ensure services are accessed effectively.
• Maintain confidential client records and document outcomes accurately.
• Collaborate with partner organizations to strengthen the network of support services.

Skills

Social work

Case management

Community outreach

Communication

Job description

About the Role

Our client, a respected non-profit organization dedicated to supporting vulnerable individuals and families in Bloemfontein , is seeking a compassionate and resourceful Community Support Navigator. This role is essential in connecting individuals in need with vital social services, resources, and support networks within the Bloemfontein area. You will act as a trusted guide, empowering clients to navigate complex systems, access essential services such as housing, healthcare, employment assistance, and legal aid, and ultimately improve their well‑being and self‑sufficiency. The ideal candidate possesses strong empathy, excellent problem‑solving skills, and a deep understanding of local social services and community resources. This is a deeply rewarding opportunity to make a tangible difference in the lives of individuals and families in Bloemfontein .

Key Responsibilities

• Conduct comprehensive needs assessments with clients to identify their challenges and support requirements.
• Provide individualized guidance and support to help clients access relevant social services, including housing, healthcare, food security, and employment.
• Develop personalized action plans in collaboration with clients to achieve their goals and enhance their self‑sufficiency.
• Maintain an up-to-date knowledge base of community resources, services, and referral pathways in Bloemfontein .
• Facilitate referrals and assist clients in completing necessary applications and documentation.
• Advocate for clients' needs with service providers and government agencies.
• Monitor client progress and follow up regularly to ensure services are being accessed effectively and needs are being met.
• Maintain confidential client records and document all interactions and outcomes accurately.
• Collaborate with partner organizations and community stakeholders to strengthen the network of support services.

Requirements

• Proven experience in social work, case management, community outreach, or a related field.
• In-depth knowledge of social services, community resources, and support systems within Bloemfontein .
• Excellent interpersonal, communication, and active listening skills, with a high degree of empathy and non‑judgment.
• Strong problem‑solving and critical thinking abilities.
• Ability to work independently, manage caseloads effectively, and prioritize tasks.
• Proficiency in using computer systems for record‑keeping and communication.
• Understanding of confidentiality and ethical practices in social service delivery.
• A passion for helping others and a commitment to social justice.
• A valid driver's license and access to reliable transportation are required for client visits.

Benefits

• Competitive annual salary and benefits package.
• Opportunity to make a direct and meaningful impact on individuals and families in Bloemfontein .
• Work within a supportive and collaborative team environment.
• Gain extensive knowledge of community resources and social service networks.
• Professional development opportunities.