Remote Case Manager - Social Services

Placements24; Stellenbosch; Hybrid; ZAR 360,000 - 520,000; Full time

Benefits offered by this job

Remote work flexibility

Health and wellness benefits

Professional development opportunities

Supportive virtual team environment

Impact on lives in Stellenbosch

Job summary

Placements24 is seeking a dedicated Remote Case Manager to deliver comprehensive social services to individuals and families from a remote home office. You will assess needs, tailor action plans, and connect clients to housing, healthcare, and educational resources across the Western Cape and beyond.

The role requires autonomy, excellent communication, and a strong commitment to client wellbeing, with collaborative work across a virtual team.

Qualifications

• Bachelor's degree in Social Work, Psychology, or a related field.
• Minimum of 4 years of experience in case management or social services.
• Proficiency with virtual communication tools (e.g., Zoom, Teams) and case management software.
• Strong understanding of social service systems and resource availability.
• Excellent assessment, problem-solving, and interpersonal skills.

Responsibilities

• Conduct remote client assessments to identify social, economic, and health needs.
• Develop, implement, and monitor individualized case plans with clients.
• Connect clients with housing, employment, healthcare, and educational resources.
• Provide ongoing support, advocacy, and counseling via virtual channels.
• Maintain confidential client records per organizational policies.
• Collaborate with team members and external service providers via digital platforms.

Skills

Remote work

Assessment

Interpersonal skills

Communication skills

Time management

Education

Bachelor's degree in Social Work, Psychology, or a related field

Tools

Case management software

Zoom

Teams

Job description

About the Role

Our client is seeking an experienced and dedicated Remote Case Manager to deliver comprehensive social services to individuals and families across various communities. This fully remote position allows you to provide essential support, advocacy, and resource coordination from your home office. You will work with clients to assess their needs, develop personalized action plans, and connect them with vital community resources, all through digital platforms. This role requires a high degree of autonomy, exceptional communication skills, and a deep commitment to client well-being, contributing to positive outcomes for those needing assistance in the Western Cape region and beyond.

Key Responsibilities

• Conduct comprehensive client assessments remotely to identify social, economic, and health-related needs.
• Develop, implement, and monitor individualized case plans in collaboration with clients.
• Connect clients with appropriate community resources, including housing, employment, healthcare, and educational services.
• Provide ongoing support, advocacy, and counseling through virtual channels.
• Maintain accurate, detailed, and confidential client records in accordance with organizational policies.
• Collaborate effectively with team members and external service providers via digital platforms.

Requirements

• Bachelor's degree in Social Work, Psychology, or a related field.
• Minimum of 4 years of experience in case management or social services.
• Proficiency in using virtual communication tools (e.g., Zoom, Teams) and case management software.
• Strong understanding of social service systems and resource availability.
• Excellent assessment, problem-solving, and interpersonal skills.
• Ability to work autonomously and manage time effectively in a remote setting.

Benefits

• Competitive salary and remote work flexibility.
• Comprehensive health and wellness benefits package.
• Opportunities for continuous learning and professional development.
• Supportive virtual team environment and management.
• Make a substantial impact on individuals' lives from Stellenbosch.