Remote Case Manager - Community Support

Placements24; Upington; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Remote-friendly schedule

Professional development

Supervision

Job summary

Placements24 is seeking a highly organized and empathetic Remote Case Manager to provide community support services. This fully remote role focuses on helping clients in the Upington area access resources, navigate systems, and achieve personal goals through virtual assessments and action plans.

You will manage caseloads, connect clients with social services, healthcare and educational opportunities, and maintain confidential electronic records while delivering compassionate support from a

Qualifications

• Degree or diploma in Social Work, Psychology, Community Development, or a related field.
• Proven experience in case management, social work, or community support roles.
• Excellent virtual communication and client engagement skills using digital tools.
• Strong organizational abilities, attention to detail, and the capacity to manage a caseload remotely.
• Familiarity with social services, healthcare systems, and support resources in the Upington region.
• Commitment to client confidentiality and ethical practice in a remote setting.

Responsibilities

• Conduct virtual client assessments to identify needs, strengths, and goals for support plans.
• Develop individualized case management plans, outlining steps and resources to achieve client objectives.
• Connect clients with appropriate community services, government programs, and healthcare providers via remote channels.
• Provide ongoing support, guidance, and advocacy for clients throughout their service journey.
• Maintain accurate, confidential electronic case records, documenting all client interactions and progress.
• Monitor client progress towards goals and adjust support plans as needed.

Skills

Virtual communication

Caseload management

Empathy

Attention to detail

Education

Social Work degree

Job description

About the Role

Our client is seeking a highly organized and empathetic Remote Case Manager to provide crucial community support services. This fully remote role will focus on assisting clients in the Upington area with accessing necessary resources, navigating support systems, and achieving their personal goals. You will manage a caseload of clients, conduct virtual assessments, develop personalized action plans, and connect them with appropriate services, including social assistance, healthcare, and educational opportunities. This position demands strong virtual communication skills, autonomy, and a deep commitment to empowering individuals. You will be instrumental in ensuring that even from a distance, our clients receive comprehensive and compassionate support, bridging gaps in service delivery across the Northern Cape .

Key Responsibilities

• Conduct virtual client assessments to identify needs, strengths, and goals for support plans.
• Develop individualized case management plans, outlining steps and resources to achieve client objectives.
• Connect clients with appropriate community services, government programs, and healthcare providers via remote channels.
• Provide ongoing support, guidance, and advocacy for clients throughout their service journey.
• Maintain accurate, confidential electronic case records, documenting all client interactions and progress.
• Monitor client progress towards goals and adjust support plans as needed.

Requirements

• Degree or diploma in Social Work, Psychology, Community Development, or a related field.
• Proven experience in case management, social work, or community support roles.
• Excellent virtual communication and client engagement skills using digital tools.
• Strong organizational abilities, attention to detail, and the capacity to manage a caseload remotely.
• Familiarity with social services, healthcare systems, and support resources in the Upington region.
• Commitment to client confidentiality and ethical practice in a remote setting.

Benefits

• Competitive salary and benefits package for remote employees.
• Flexible remote work schedule offering excellent work-life balance.
• Opportunities for professional development and specialized training in case management.
• Supportive virtual team environment with regular online supervision.
• The ability to make a significant positive impact on individuals' lives from a remote location.