Remote Case Manager - Social Services

Placements24; Vereeniging; Hybrid; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

Fully remote work

Professional development

Impactful social work

Career growth

Supportive team

Job summary

Placements24 is seeking a highly organized Remote Case Manager to support clients across South Africa from home. You will assess needs, develop individualized plans, connect clients with resources, and advocate for their goals while maintaining confidential records.

The role requires a Bachelor's degree in a related field, proven case management experience, and excellent communication skills. Remote work flexibility and a mission-driven team are highlights of the position.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or related field.
• Experience in case management or similar role within social services.
• Strong written and verbal communication and interpersonal skills.
• Proficient with digital tools, video conferencing, and electronic record-keeping.

Responsibilities

• Conduct comprehensive client assessments to identify needs, strengths, and goals.
• Develop, implement, and monitor individualized case plans in collaboration with clients.
• Connect clients with appropriate community resources, services, and support networks.
• Provide ongoing support, counseling, and advocacy to clients throughout engagement with services.
• Maintain accurate, confidential, and up-to-date electronic client records and case notes.
• Collaborate with other professionals and agencies to ensure coordinated service delivery.
• Regularly review client progress and adjust case plans as necessary.
• Respond to client inquiries and concerns via virtual communication channels.
• Adhere to organizational policies, procedures, and ethical guidelines.
• Participate in virtual team meetings, case reviews, and professional development activities.

Skills

Case management experience

Communication skills

Remote work capability

Record-keeping

Education

Bachelor's degree in Social Work, Psychology, Sociology, or related field

Tools

Video conferencing

Electronic records systems

Job description

About the Role

Our client is a leading provider of social support services, dedicated to enhancing the well-being of individuals and families. We are seeking a highly organized and empathetic Remote Case Manager to join our virtual team. This fully remote role will involve managing a caseload of clients, providing comprehensive support, and connecting them with essential resources and services. You will be responsible for developing individualized service plans, monitoring client progress, and advocating for their needs, all while working from your own location. The ideal candidate is a proactive problem-solver with excellent communication skills and a strong understanding of social service systems. This is an excellent opportunity for a dedicated professional looking to leverage technology to deliver impactful social care, serving communities that include Vereeniging, Gauteng .

Key Responsibilities

• Conduct comprehensive client assessments to identify needs, strengths, and goals.
• Develop, implement, and monitor individualized case plans in collaboration with clients.
• Connect clients with appropriate community resources, services, and support networks.
• Provide ongoing support, counseling, and advocacy to clients throughout their engagement with services.
• Maintain accurate, confidential, and up-to-date electronic client records and case notes.
• Collaborate with other professionals and agencies to ensure coordinated service delivery.
• Regularly review client progress and adjust case plans as necessary.
• Respond to client inquiries and concerns in a timely and professional manner via virtual communication channels.
• Adhere to all organizational policies, procedures, and ethical guidelines.
• Participate in virtual team meetings, case reviews, and professional development activities.

Requirements

• A Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Proven experience in case management or a similar role, preferably within social services.
• Strong understanding of social issues, community resources, and support systems in South Africa .
• Excellent assessment, planning, and intervention skills.
• Proficiency in using digital communication tools, video conferencing, and electronic record-keeping systems.
• Exceptional written and verbal communication and interpersonal skills.
• Ability to work independently, manage time effectively, and maintain a caseload remotely.
• Strong organizational skills and attention to detail.
• A commitment to client-centered practice and confidentiality.
• A reliable internet connection and a suitable home office environment are essential.

Benefits

• Competitive salary commensurate with experience.
• Fully remote work arrangement offering significant flexibility.
• Opportunities for professional development and further training.
• Be part of a supportive and mission-driven team.
• Contribute to meaningful social impact.
• Potential for career growth within the organization.