Remote Social Support Coordinator

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Retirement savings options

Paid time off

Remote role with flexibility

Job summary

Placements24 seeks a Remote Social Support Coordinator to empower individuals and families from a home office in or near Mahikeng, North West. The role requires coordinating diverse social services, providing virtual counseling, and linking clients with essential resources.

You will manage multiple cases, use digital case management tools, and collaborate with external agencies, while upholding confidentiality and ethical practice in a fully remote capacity.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or related field.
• Minimum of 2 years of experience in social work or case management.
• Proven remote work experience with digital tools.
• Strong understanding of social service systems and community resources.
• Excellent communication, empathy, and active listening.
• Proficiency with video conferencing and digital record-keeping.
• Ability to work independently with minimal supervision.
• Reliable internet connection and home office setup.
• Commitment to client confidentiality and ethical practice.

Responsibilities

• Assess client needs and develop individualized support plans.
• Coordinate access to housing, healthcare, education, and employment services.
• Provide emotional support and counseling via virtual platforms.
• Liaise with external agencies to facilitate referrals and follow-up.
• Maintain confidential client records using digital case management systems.
• Facilitate virtual support groups and workshops for clients.
• Monitor client progress and adjust support plans as needed.
• Advocate for clients within the community and service systems.
• Stay updated on community resources and best practices in social support.

Skills

Remote work

Communication

Organization

Empathy

Active listening

Education

Bachelor's degree in Social Work, Psychology, Sociology

Tools

Video conferencing tools

Digital case management systems

Job description

About the Role

Our client, a non-profit organization dedicated to providing comprehensive support services, is looking for a dedicated Remote Social Support Coordinator to join their growing virtual team. This position is fully remote, allowing you to make a significant impact from your home office in or near Mahikeng, North West, ZA. You will be responsible for coordinating and delivering a range of support services to individuals and families facing various social challenges. This role requires a proactive individual with excellent organizational and communication skills, capable of managing multiple client cases and connecting them with vital resources. The successful candidate will be passionate about social welfare and committed to empowering vulnerable populations through effective remote assistance.

Key Responsibilities

• Assess client needs and develop individualized support plans.
• Coordinate access to essential services such as housing, healthcare, education, and employment assistance.
• Provide emotional support and counseling to clients via virtual platforms.
• Liaise with external agencies and service providers to facilitate client referrals and follow-up.
• Maintain accurate and confidential client records using digital case management systems.
• Facilitate virtual support groups and workshops for clients.
• Monitor client progress and adjust support plans as needed.
• Advocate for clients' rights and needs within the community and service systems.
• Stay updated on community resources and best practices in social support.

Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 2 years of experience in social work, case management, or a similar support role.
• Proven experience working effectively in a remote capacity using digital tools.
• Strong understanding of social service systems and community resources.
• Excellent communication, empathy, and active listening skills.
• Proficiency in using video conferencing software and digital record-keeping.
• Ability to manage time efficiently and work independently with minimal supervision.
• A reliable internet connection and a suitable home office environment are essential.
• Commitment to client confidentiality and ethical practice.

Benefits

• Our client offers a competitive salary and a comprehensive benefits package for this remote role.
• This includes health insurance, retirement savings options, and paid time off.
• The fully remote nature of this position provides exceptional flexibility and work-life balance.
• You will have the opportunity to develop your skills in virtual service delivery and contribute to meaningful work that positively impacts lives within the Mahikeng region and beyond.
• Join a supportive and collaborative team dedicated to empowering individuals and strengthening communities through accessible social support.