Remote Community Support Coordinator - Nationwide

Placements24; Polokwane; Hybrid; ZAR 360,000 - 540,000; Full time

Job summary

Placements24 in South Africa seeks a Remote Community Support Coordinator to oversee client cases from a national network. This fully remote role requires strong organizational skills, experience in community services, and the ability to work autonomously while maintaining data quality and confidentiality.

You will coordinate services, facilitate virtual sessions, and stay updated on social welfare initiatives. A degree in Social Work and 5+ years of experience are required.

Qualifications

• Degree in Social Work, Community Development, Psychology, or related field.
• Significant experience (5+ years) in community services or case management.
• Proficiency with remote work tools (video conferences, cloud storage).

Responsibilities

• Manage a diverse caseload remotely, assess needs and coordinate support services.
• Use digital platforms to connect clients, service providers, and team nationwide.
• Develop, implement, and monitor personalized support plans.
• Facilitate virtual workshops, information sessions, and support groups.
• Maintain confidential client records using online systems.
• Liaise with service providers across provinces to ensure seamless delivery.
• Troubleshoot issues in remote coordination and refine strategies.
• Stay informed about South African community resources and welfare initiatives.

Skills

Remote coordination

Caseload management

Virtual workshops

Education

Social Work degree

Related field qualification

Tools

Video conferencing

Cloud storage

Online collaboration platforms

Job description

About the Role

Our client, a forward-thinking organization dedicated to providing comprehensive support services across South Africa , is seeking a highly motivated and experienced Remote Community Support Coordinator. This position is fully remote, allowing you to contribute impactful support from anywhere within the country. You will be responsible for coordinating vital community services, managing client cases remotely, facilitating access to resources, and ensuring effective communication between clients and service providers. The ideal candidate will possess exceptional organizational skills, a strong understanding of community needs, and the ability to thrive in a self-directed, remote work environment. This is an opportunity to shape how community support is delivered across diverse regions.

Key Responsibilities

Manage a diverse caseload of clients remotely, assessing their needs and coordinating appropriate support services. Utilize digital platforms and communication tools to connect with clients, service providers, and team members nationwide. Develop, implement, and monitor personalized support plans, ensuring alignment with client goals and available resources. Facilitate virtual workshops, information sessions, and support groups for clients and community members. Maintain accurate and confidential client records and program data using online case management systems. Liaise with a network of service providers across various provinces to ensure seamless service delivery. Troubleshoot and resolve issues that arise in the remote coordination of support services. Contribute to the development and refinement of remote support strategies and best practices. Stay informed about relevant community resources, government programs, and social welfare initiatives across South Africa .

Requirements

A degree or relevant qualification in Social Work, Community Development, Psychology, or a related field. Significant experience (5+ years) in community services, case management, or social support coordination. Demonstrated proficiency in using remote work tools, including video conferencing, cloud-based storage, and online collaboration platforms. Excellent virtual communication, active listening, and interpersonal skills. Proven ability to manage a caseload independently and effectively, with strong organizational and time-management skills. Understanding of diverse community needs across different regions of South Africa . Experience in developing and delivering virtual programs or support sessions is a plus. High level of self-motivation, discipline, and ability to work autonomously. Reliable high-speed internet access and a dedicated home office setup are required.

Benefits

This fully remote position offers the ultimate flexibility, allowing you to work from anywhere in South Africa . Our client provides a competitive salary, opportunities for professional development in remote work best practices, and the chance to be part of an innovative service delivery model. You will work with a national team and contribute to a significant social impact. The organization is committed to fostering a culture of trust, autonomy, and continuous improvement for its remote workforce. This is a unique opportunity to redefine community support through digital channels.