Remote Community Support Specialist

Placements24; Mossel Bay; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Professional development

Generous annual leave

Paid sick leave

Remote work stipend

Job summary

Placements24 is seeking a Remote Community Support Specialist to join its expanding virtual team in South Africa. The role involves delivering remote support to individuals and communities, connecting them with resources, and facilitating positive social outcomes from a home office.

The ideal candidate will have a relevant degree, strong online communication, and proficiency with video conferencing tools and CRM systems to coordinate care and track progress while maintaining privacy and data

Qualifications

• Relevant degree or diploma in Social Work or related field.
• Experience in community support, social work, or counseling.
• Excellent online communication skills.

Responsibilities

• Provide remote support via phone, video, and secure messaging.
• Conduct online needs assessments and develop support strategies.
• Refer clients to community resources and services.
• Offer emotional support and guidance to clients.
• Maintain secure digital records of interactions.
• Collaborate with virtual team via meetings.
• Develop and manage online community engagement initiatives.
• Assist clients with using digital tools for support.
• Ensure confidentiality and data privacy.

Skills

Verbal & written communication

Remote work independence

Empathy and client focus

Problem-solving

Education

Relevant degree or diploma in Social Work/ Psychology/ Community Development

Tools

Zoom/Teams video conferencing

CRM systems

Job description

About the Role

Our client, a prominent entity in the Community & Social Care domain, is actively seeking a Remote Community Support Specialist to join their expanding virtual team. This position is fully remote, offering the flexibility to work from anywhere within South Africa. You will be instrumental in providing vital support services to individuals and communities, connecting them with essential resources and facilitating positive social outcomes. This role requires a proactive, self-motivated individual with excellent communication and problem-solving skills. The ideal candidate will be adept at navigating digital platforms to deliver support and engage with clients effectively. Join a forward-thinking organization that is committed to innovation and accessibility in social care, making a difference from the comfort of your home, servicing the Mossel Bay region and beyond.

Key Responsibilities

• Deliver remote support services to clients via phone, video conferencing, and secure messaging platforms.
• Conduct online needs assessments and develop appropriate support strategies.
• Provide information and referrals to community resources, social services, and healthcare providers.
• Offer emotional support and guidance to clients navigating challenging life circumstances.
• Maintain detailed, secure digital records of client interactions and progress.
• Collaborate with the wider team through virtual meetings and communication channels.
• Develop and manage online community engagement initiatives.
• Assist clients with accessing and utilizing digital tools for support services.
• Ensure confidentiality and adhere to all data protection and privacy regulations.

Requirements

• A relevant degree or diploma in Social Work, Psychology, Community Development, or a related field.
• Proven experience in a community support, social work, or counseling role.
• Exceptional verbal and written communication skills, with a focus on clear and empathetic online interaction.
• Strong digital literacy and proficiency with video conferencing tools (Zoom, Teams, etc.) and CRM systems.
• Ability to work independently with minimal supervision and manage time effectively in a remote setting.
• Demonstrated ability to build rapport and trust with clients through virtual channels.
• Access to a reliable internet connection and a dedicated, quiet workspace.
• Understanding of the challenges and opportunities of remote service delivery.
• A proactive approach to problem-solving and resource navigation.

Benefits

• This fully remote position offers unparalleled flexibility, allowing you to work from any location.
• Our client provides a competitive salary package, complete with performance-based incentives and potential for remote work stipends.
• Employees benefit from comprehensive health insurance, including medical and disability coverage, and a retirement savings plan.
• We are invested in your professional growth, offering extensive online training programs, virtual workshops, and opportunities to attend relevant digital conferences.
• You'll receive a generous annual leave allowance and paid sick leave.
• Being part of this innovative team means contributing to impactful social care initiatives across the Mossel Bay region and nationally, all while enjoying the work-life balance that remote work provides.
• Join us and redefine community support.